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Form of workJob Description
JOB DESCRIPTION OVERVIEW:
The Practice Manager oversees the overall success of the clinic(s) through utilization management and daily business operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manages all clinic professional support staff. This includes participation in hiring, performance evaluations, staff scheduling, and clarification of time sheets and approval of PTO for clinic staff. Involvement in coaching, mentoring and delivery of disciplinary action where needed.
- Orders supplies, medications, laboratory and x-ray equipment when needed.
- Establishes a patient-focused team relationship with employees and providers to ensure quality patient care.
- Represents the organization by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate. Maintains confidentiality of patient information.
- Oversees proper non-provider charting for patient medical charts and patient billing.
- Develops and maintains flow process for clinics in conjunction with the DOO (where applicable) and integrates activities with various corporate departments to achieve optimum efficiency in clinic development. This includes implementing written Policy/Procedures Manuals for clinic operations for both front office and clinical personnel, including corporate procedures, policies and updates.
- Ensures staff completes all aspects of the new hire orientation, online trainings, in-person training sessions and meetings as required.
- Coordinates with Billing to correct all patient accounts (i.e. adjustments, bad debt write off, refilling of insurance carriers, etc.).
- Interacts with insurance companies and billing department to ensure timely billing, processing and reimbursement of accounts, including medical records and scheduling of patients.
- Ensures that all bank deposits are made in a timely manner.
- Completes and verifies requisitions for payment on Petty Cash, employee expense reports, postage meters, etc.
- Conducts periodic audits of petty cash/cash drawer and reports finding to the accounting department.
- Responds to all patient complaints and when appropriate advises Director of Operations or Medical Director.
- Ensures clinic operations comply with applicable laws and regulations. This includes remaining current on OSHA, CLIA, COLA, and insurance regulations and clinic facility compliance with ADA regulations.
- Reviews statistical reports on clinic operations with Director of Operations or Medical Director, and staff.
- Serves as liaison between clinics, hospitals, corporate departments and insurance companies.
- Partners with the Clinic Educator to conduct workshops for clinic staff on company policies/procedures, CLIA/OSHA mandates, clinic procedures, etc., as needed.
- Ensures business continuity including backfilling for unplanned absences and finding replacements for absent employees including performing said functions if available.
- Provides general support to all staff.
- Submits payroll and edits in the payroll system in a timely manner and works with the TH Payroll Department to ensure accurate payroll submissions.
- Performs special projects and other duties as assigned by Director of Operations or Medical Director as needed.
QUALIFICATIONS / EXPERIENCE:
- Minimum three (3) years’ experience in a medical management/clinical office setting
- Bachelor degree in business or management preferred
- Associates degree in medical office, business or management a plus
