Practice Manager- Cvpm

Practice Manager CVPM Certified

Salary Position Starting At $52,500

Under policy direction from the Practice Owner, the Practice Manager performs a wide range of difficult to complex administrative activities. The Practice Manager ensures we are as a team providing quality patient care and excellent client service. Continued management of finances and accounting along with marketing and promotion of services. Maintains staffing and upholds human resources to effectively lead a team in all circumstances. 

 Education and Experience:

• CVPM REQUIRED. College preferred
• Must have a minimum of 5 years’ experience in animal care facility operations management with profit and loss and HR responsibility.
• Budget management experience.
• Knowledge of sales and marketing techniques.
• Human resource skills.
• Training and client relations experience.
• Thorough knowledge of the veterinary profession.
  Knowledge, Skills and Abilities:
   

• Customer service.
• Financial budget management.
• Knowledge of sales and marketing techniques.
• Good communication skills, both written and oral, goal oriented
• Background in managing service oriented operations.
• Ability to plan, organize and effectively present ideas and concepts.
• Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively.

• Must be able to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
  Authority:
   

• Interview, hire, train, review, schedule, discipline, and discharge practice employees under guidance of the Practice Owner.
• Maintain and enforce Standard Operating Procedures.

Physical Requirements:

• Dependable in Clinic attendance is required. 40 hours per week.
• Maintainable allergies.
• Must be able to lift 40 pounds.
• Must be willing to work long or irregular hours under all conditions.
• Weekend, Holiday and afterhours may be required as needed.
• This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
• Visual acuity sufficient to maintain accurate records; recognizes people and understands written directions.
• Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
• Fine motor skills adequate for utilizing office equipment such as facsimile machines, copiers and computer keyboards.
  Staff Management :
   

• Hiring with appropriate references, under direction of the Practice Owner.
• Staff performance and salary reviews, disciplinary action, terminations, under direction of Practice Owner.
• Training, education, developing of staff
• Scheduling
• Assign job responsibility to each staff member.
• Supervise staff to assure that each job is being effectively handled.
• Employee policy enforcement.
• Employee relations and communications.
• Payroll calculations, payroll deductions, goal calculations, time clock maintenance.
• Organize and conduct staff meetings.
• Monitor employee competence and effectiveness.
  Client Management:
   

• Oversees training of all staff in accordance to the practice standards and that the above is known and practiced by all.
• Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner.
• Responsible for administration and review of non-medical client complaints.
• Oversee call back system including overdue reminder calls.
• Oversee collections and returned checks.
• Oversee billing, calculation of any discounts and other special accounts.

Office Management: 

• Modify and update systems and procedures wherever needed to better serve clients, patients, the practice and employees (i.e., modify schedules for the most productive use of time).
• Work with Inventory Control to ensure hospital products are ordered and properly received.
• Work with Bookkeeping to ensure quickbooks is properly maintained
• Prepare packets of daily financial information for bookkeeping 
• Sort and process the daily mail.
• Practice Owner feedback reports – bi weekly.
• Perform transaction corrections.
• Make certain bank deposits are made regularly.
• Ensure that the OSHA and Safety program and procedures are being continuously monitored, updated and reported so the hospitals are in safety compliance.
  Production Management:
   

• Meet with the Practice Owner regularly to discuss, evaluate and plan for the welfare of the practice.
• Ensure that marketing events are effective – internal and external.
• Motivate staff.
• Check all transactions for accuracy and missed services through regular audits.

Records Management: 

• Oversee that records are kept up to date. This includes client records with correct names, addresses, pets, charges, medical history, vaccine status, medications administered, laboratory reports, etc.
• Ensure that charts, authorization forms for boarding, grooming, surgery, laboratory, x-ray, euthanasia, etc., callbacks, to be scanned documents are filed in their correct place and all receptionists are in compliance.
• Responsible for follow-up and corrections on reminder cards, statements and any other returned mailings.

Financial Management: 

• Monitor the cost of purchasing so the practice operates within budget.
• Monitor staff scheduling so the practice operates within budget.
• Monitor and approve all expenditures within guidelines.
• Review the income statements and other financial data to find ways to improve revenues and profit margins.
• Oversee petty cash control and all other accounting functions established.
• Review charges on a daily basis to ensure that all charges have been captured.
• Responsible for cash control in hospitals
• Review accounts receivable and accounts payable to confirm proper and timely process.
• Either directly prepares or supervises the preparation of all business accounting reports and transactions. Audits both the preparer and the hospital personnel performance to assure that proper methods and techniques are being used.
• Periodically reviews fee schedule for services, products, and increases or changes as necessary.
• Reviews and/or purchases supplies and equipment assuring that a periodic review is made to assure that optimal prices are obtained.
  Marketing and Social Media Management: 

• Works with Practice owner to create marketing strategy, assesses success of all current marketing initiatives
• Works closely with the staff to implement marketing initiatives, utilizing training, motivation, and incentives.
• Maintain Social Media accounts- Facebook, Instagram. Work with staff to develop and maintain everchanging socials.
  Facility Maintenance: 

• Oversee the maintenance/housekeeping of the hospital for orderliness and cleanliness of both the inside and outside of the building.
• Monitor janitorial responsibilities.
  Meetings: 

• Schedule doctor meetings Monthly.
• Plan hospital management meetings with Practice Owner.
• Organize monthly staff meeting agenda in conjunction with hospital management team.
  Communication: 

• Read and respond to all communication in a timely manner.

Ensure that policies, guidelines and recommendations are quickly communicated to
hospital staff and adequate training follows.

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