Role: Practice Manager
Description: The Practice Manager collaborates with the Director of Operations in making operational decisions for the partner practice. This role serves as a key member of the team, collaborating with Doctors and other clinical/administrative leaders. This is a position that relies on relationships, business savvy and practice knowledge.
We are looking for people who are:
- Flexible
- Committed
- Improvement focused
- Team focused
- Fun
- Curious
- Relationship focused
- Listeners who relate with people
- Self-Starters
- Eager to learn new skills
- Own and drive practice culture as a Leader to influence Team Member motivation (Mission, Vision, Values)
- Maintain the organization of the office (protocols, calendars, e-mails, agendas, etc.)
- Perform as a first line Treatment Coordinator, Scheduling Coordinator, or Financial Coordinator when needed
- Assist in Marketing collaboration, organization, and execution
- Manage and own bonus tracking and practice and team member KPIs
- Assist with Doctor Schedule Templating and Team Member scheduling
- Manage Team Member Payroll (Timesheet edits, bonuses, reimbursements, etc.)
- Manage Team Member Accountability collaborating with Human Resources (connection, discipline, time off, attendance, etc.)
- Manage Team Member hiring, termination, reviews, goal setting, recruiting with Director of Ops
- Track all licensure and certification updates
- Manage communications with Vendors/Third Parties (statement/invoice correspondence, oversee inventory control)
- Ensure compliance with payer and reimbursement policies
- Manage invoice payment/receipt with CTS collaboration
- Deliver excellent patient service and care (concerns, reviews, etc.)
- Own training new Team Members and development/implementation of training manuals/plans
- Conduct Audits (patient charts, in/out-bound calls/texts/emails, A/R, team trackers, etc.)
- Please note: this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position. Duties and responsibilities may change with or without notice.
Essential Job Skills:
- Strong interpersonal and communication skills to effectively communicate with the team, patients, and Doctor
- Excellent leadership, motivation, team building, and training skills
- Ability to understand and analyze P&L and financial statements
- In-depth knowledge of orthodontic best practices and standards
- Ability to problem-solve and retain talented team members through continued relationship building
- 1-3 years of management experience
- Valid driver’s license
- 1-2 years recent experience in dental environment
- 1-2 years of Orthodontic Practice management experience
- Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD
- Robust 401k plan, including a company match up to 4%
Southern Orthodontic Partners is an Equal Opportunity Employer (EEO).