Porter And Customer Service Specialist

Job Title: Porter and Customer Service Specialist

Job Category: Administrative

Location: Glenwood Springs, CO

Level/Salary Range: $18.00 - $20.00

Position Type: Full Time

Summary

Serves as a front-line representative for the service department. Moves and cleans vehicles, keeps the vehicles in sounding working condition.

Essential Duties

• Answer phones
• Answer basic customer inquiries.
• Refers more extensive inquiries to the appropriate person.
• Schedule appointments
• Assist service advisors with customer communication
• Filing
• Maintains new- and used-vehicle inventory appearance and performance by cleaning interior and exterior of vehicles, replenishing all vehicle fluids as needed, and replacing batteries when necessary
• Places buyer guides and stock tags in vehicles.
• Keeps new- and used-vehicle lots neat and orderly, moving cars as directed by the general manager and in accordance with dealership display standards.
• Sweeps, shovels or vacuums loose debris or salvageable scrap into containers and removes containers from work areas.
• Inspects parts, equipment, or vehicles for cleanliness, damage, and compliance with standards or regulations.
• Drives vehicles to and from service lane, service stalls, and parking lot as needed.
• Makes key tags for vehicles.
• Other tasks as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Certificates, Licenses, Registrations

• Valid Driver's License

Benefits (Eligibility dependent upon employment status)

Medical• Dental• Vision• PTO• 401k• FSA/ HSA/ HRA• Basic Life Insurance• Short Term/ Long Term Disability• Legal Insurance• Employee Assistance Program• Onsite Fit Factories • Employee Clinics