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SalaryJob Description
Join Rick Hernandez Insurance, a leading insurance agency that is dedicated to providing exceptional Customer Service. We are currently seeking a Customer Service Specialist to join our team in Broomfield, Colorado. With our hybrid remote work model, you'll have the flexibility to work both in the office and from the comfort of your own home.
As a Customer Service Specialist, you will play a crucial role in providing support and assistance to our valued clients. You will be responsible for answering phone calls, addressing inquiries, and resolving customer issues in a professional and friendly manner. In addition, you will assist with policy changes, handle billing inquiries, and provide general administrative support to the agency.
We are looking for someone who is highly motivated, customer-oriented, and a problem solver. If you have excellent communication skills, a positive attitude, and a passion for helping others, we would love to hear from you.
Join our team at Rick Hernandez Insurance and make a difference in the lives of our clients. Apply today!
Salary: $35000.00 - $50000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Health Insurance
Flexible Schedule
Work from Home
Paid Time Off (PTO)
Evenings Off
Responsibilities
Answer phone calls and respond to customer inquiries in a prompt and professional manner.- Provide accurate information about insurance policies, coverage options, and claims processes.
- Assist clients with policy changes, including updating contact information, adding or removing drivers, and adjusting coverage levels.
- Resolve customer issues and complaints, ensuring a high level of customer satisfaction.
- Process insurance applications, endorsements, and renewals accurately and efficiently.
- Collaborate with team members to achieve departmental goals and meet Customer Service targets.
Requirements
Previous experience in a Customer Service role in the insurance industry.- Colorado Property and Casualty License
- Strong problem-solving and decision-making abilities.
- Detail-oriented with strong organizational skills.
- Proficient in using computer systems and Customer Service software.
- Ability to work both independently and as part of a team.
- Positive attitude and willingness to go above and beyond to assist customers.
Company Description
We are a premier Allstate Agency specializing in Home, Life, and Auto insurance. Our dedicated staff work incredibly hard to ensure that our clients are completely satisfied! We only hire the best and most dedicated employees to our team.
