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SalaryAt Murdoch’s, we’re big on doing the basics right. We know the value of a hard day’s work, a positive attitude, and doing the right thing (even when no one is looking). It starts with our knowledgeable, friendly team delivering value and having fun with our customers. We are committed to providing legendary service that gives our customers an authentic shopping experience like no other. Murdoch’s hires team members who are willing and excited to go the extra step.
This entry-level Customer Service position is responsible for providing customer support activities for eCommerce customers through phone, e-mail, and chat regarding pre-sales, check out, billing, account management, returns, product inquiries, website technical guidance. Our Customer Service Specialist is passionate about serving as the customer's advocate not only in resolving issues but also in ensuring that the customer receives exemplary Customer Service.
As a Murdoch's Team Member in this role, you will...
- Address customer complaints by researching, responding, and following up with customers in a timely manner.
- Assist customers with any issues in regard to their returns or their orders via emails or by phone.
- Greet customers via telephone to assist customers with website registration, order processing, product information, pricing, shipping information, and general eCommerce information.
- Liaise with our store locations for any issues raised by customers with regard to either orders or returns.
- Review, accept, and process manual orders received by phone.
- Work with courier companies over issues raised by customers with regard to either orders or returns.
- Work with the entire eStore team to accomplish store goals and make customers happy.
- Work an 8:00 am - 5:00 pm schedule with some weekend work required.
As a Murdochian in this role, you must...
- Possess excellent Customer Service skills.
- Be familiar with standard concepts and best practices within the eCommerce retail environment.
- Demonstrate proficiency in Microsoft Office Suite along with IT troubleshooting skills.
- Previous experience with Customer Service via phone, chat, and e-mail is a plus.
- work as a team to uphold our Mission, Values, and Principles—we call them our MVPs.
Physical Demands:
- Sitting for long periods of time.
- Repetitive wrist movements on the keyboard.
- Close vision for PC work.
- Bending, carrying, and pushing.
- Heavy lifting (no more than 50 lbs.
Competitive Benefits + Compensation:
- $17.00 - $19.00/hour depending on experience.
- Amazing Employee Discount on everything from clothes to power tools to pet food.
- Multiple Health Insurance options to best suit your needs after 60 days.
- Dental & Vision options to complete your health plan.
- Life Insurance to secure your family’s financial future.
- Paid Vacation allows you to relax and recharge.
- Holiday Pay throughout the year so you can celebrate with your family.
- Paid Sick Time empowers you to stay home and focus on your health without losing pay.
- 401(k) with a generous 4% company match to help plan for retirement.
- Paid Parental Leave* to take time to bond with your family’s new addition.
- Community Giving Program matches your donations and provides paid volunteer hours.
- Wellness Program saves you money by lowering medical premiums with credits earned.
- Training Program helps you expand your knowledge and skills with over 250 courses.
- Other various Voluntary Insurance Options.
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