Customer Experience Sales Specialist

Highline is committed to bringing the power of the internet to underserved communities across the United States. We empower our communities to thrive, with instant access to opportunities that come from fully participating in today’s digital world. We are looking for enthusiastic and committed individuals that are driven to provide extraordinary customer service and become part of a supportive team that focuses on caring, positivity, and growing our family. See our website at www.highlinefast.com.

Job Summary:

The Customer Experience Sales Specialist is responsible for selling the Highline brand, services, and products by interacting with customers and prospects. The candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. We are seeking someone who is driven, competitive and thrives in a fast-paced environment focused on providing a world-class Customer Experience.

Duties/Responsibilities:

• Attracts potential customers by making calls from a list of prospects as well as answering multi-channel inbound sales opportunities.
• Generate interest, qualifying prospects and closing sales. Sourcing new sales opportunities through inbound lead follow-up and outbound calls and emails.
• Aptitude to represent company’s products and services and explain benefits.
• Ensure revenue and customer satisfaction goals are met.
• Manage customer relationships, business and residential.
• Provide positive, empathetic, and professional attitude toward customers with the goal of customer loyalty and increased sales.
• Respond promptly to customer inquiries.
• Contributes to team effort by accomplishing related results as needed.
• Completes other projects as assigned.

Competencies:

• Excellent interpersonal skills and teamwork.
• Demonstrate ability to persuade others through a variety of mediums.
• Ability to quickly establish customer relationships in a fast environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Attentive to customer needs
• Excellent verbal and written communication skills
• Detailed orientated and quality-focused
• Microsoft Office 365 products, knowledge of SharePoint

Preferred:

• Telecommunications industry experience.
• 1+ years in a sales quota environment.
• 2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.).

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to pass a pre-employment drug screen.
• Must be able to lift up to 50 pounds at times.