Pool & Beach Supervisor | Full Time

Location

Amelia Island Resort

 

 

At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

 

Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.

Job Description

To oversee the successful execution of Camp Amelia, craft experiences, beach operation and family entertainment by monitoring the team of recreation attendants, engaging with guests, and creating memorable vacation moments.

 

Responsibilities

•  

  • Responsible for opening and closing procedures for pool and beach scape- all associates, cleanliness and service opportunities.

   

  • Create and deliver clear stand-up plan for team daily, at start of each shift- Oceanside, Rentals, activities team

   

  • Host and assist execution the pool experience with by towel service, water service, supporting servers and DRA and creating touch points with every guest on the pool deck

   

  • Demonstrate creativity, crowd management quality service with every interaction

   

  • Effectively handling guest complaints and resolving issues with courage and confidence

   

  • Communicate end of day recap to management detailing action items, staff issues, follow up needed, etc.

   

  • Inspect all department areas daily, monitoring cleanliness, organization and reporting of safety hazards with follow up

   

  • Must be able to work with many different departments to serve our guest needs and requests

   

  • Communicate to guest about the rental options, prices change daily.

   

  • Take reservations for Beach rentals to include Cabanas, Elites, Sun Canopy and beach sets.

   

  •  Take reservations for Pool rentals to include Cabanas and Luxury Loungers.

   

  • Help plan and attend Beach and Pool Operation meetings and monthly All Together Get Together

   

  •   Be knowledgeable of Omni's culture

   

  •   Knowledgeable of other Omni outlets and company events to promote to guests

     

  • Associate must be able to walk throughout property, have a valid driver's license, communicate clearly and effectively to our guests, multitask effectively

   

  • Knowledgeable about all hotel amenities

   

  •   Actively participate in the assurance of the safety of all guests; monitor winds and lower/raise umbrellas daily.

   

  • Work on the pool deck with Rentals, towel, activities, holiday events and Group recreation programing

   

  • Hotel Specific Essential Functions:
  • Assist with routine cleaning of the beach and beach equipment (e.g. raking, cleaning, emptying trash, picking up towels and trash, organizing and inventory)

   

  • Be familiar with current weather and tide conditions, ready to advise and answer guest inquiries.

   

  • Engage guests of all ages in different ways to explore Omni Amelia Island and surrounding areas with a variety of options

   

  • Assist in all other aspects of the recreation department as needed

   

  • Answer phones with greeting and assist guests with any questions or reservations

   

  • Work holiday special programs as scheduled

   

  • Treat everyone with courtesy and respect at all times.

Qualifications

Tools and Equipment:

Equipment:  Computer and programs to include Birch Street, ResortSuite, Xola and Outlook, Basic tools, Drill, Augers, shovels, surf boards, paddle boards, beach carts and towel bins.

 

 

Working Environment:

• Interior and exterior with exposure to weather conditions
• Expose to hot and cold temperatures

• Various beach locations, department storage areas, pool decks and guest areas.

 

Physical Job Requirements (for essential functions only)

• • Valid drivers licenses
  • Able to lift and lift up to 50 pounds
  • Able to stoop, stand, push, pull and walk or stand for long periods of time

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Employment Type: OTHER