Policy And Customer Service Representative

Policy and Customer Service Representative

OVERVIEW

The Policy Service Representative will provide exemplary Customer Service in a fast paced, high call volume environment. The representative will display effective time management and sound decision-making abilities. The representative will deliver meticulous underwriting with attention to detail.

JOB DUTIES AND RESPONSIBILITIES

* Customer Service Functions

* Maintain a positive, empathetic and professional attitude towards customers at all times

* Respond promptly to customer inquiries

* Communicate with customers through various channels

* Keep records of customer interactions, transactions and comments

*Policy Service/Underwriting Functions

* Use sound decision making abilities to process all types of policy transactions

* Review suspense items and uploaded documents and determine acceptability

* Apply payments, process refunds, handle NSF payments

* Provide letters of experience on policies as needed

o Review and handle department voicemail, emails, mail, faxes and texts

· Other duties as assigned

JOB REQUIREMENTS AND SKILLS

· Experience preferred, but not required

· Proficient with MS Office

· Demonstrates a high degree of judgment and discretion

· Demonstrates effective and diplomatic oral and written communication skills

· Promotes a favorable company image to the public

· Positive attitude and Team player

· Bilingual (English/Spanish) is a plus

ASPEN MANAGING GENERAL AGENCY

Aspen Managing General Agency is a personal lines Managing General Agency that stresses the utilization of technology in its platform. Aspen offers opportunity for advancement with a great benefit package in an exciting work environment. Aspen MGA specializes in writing nonstandard automobile insurance coverage and is a subsidiary of Constellation Affiliated Partners. Constellation is one of the largest program management operations in North America providing specialty products as a part of CRC Insurance Group. CRC Group is the leading wholesale specialty insurance distributor in North America with more than $23.5 billion in annual written premiums, 4,300 teammates, offices across the United States and Canada, and 90+ years of delivering insurance solutions.

www.aspenmga.com

www.crcgroup.com

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Experience:

• Customer service: 5 years (Required)
• Call center: 2 years (Required)

Work Location: In person