Plumbing Service Manager

What makes SALT Service Co. an amazing company to work for? When you join SALT, you will be a part of a fast-growing organization that values having healthy, balanced home and work life, an attitude of excellence & most importantly we treat our team like family. SALT is Austin, TX's most trusted expert in Electric, HVAC, and Plumbing. We specialize in providing a white glove service to our customers in need of services and repairs. If you like working with high performing, driven, passionate people in a supportive environment, then SALT is the place for you!

Our Mission: To Serve Our Community and Team Members With Love and Integrity.

SUMMARY OF ROLE:

A Plumbing Service Manager is responsible for assisting in achieving the company's strategic objective and annual goals through the delivery of exceptional Plumbing Service reflective of Salt's vision, purpose, and core values.

QUALIFICATIONS:

• A Highschool Diploma or General education degree required.
• Minimum of four years' experience preferred but not required in installation, maintenance, and leak detection and correcting diverse Plumbing issues.
• A valid driver's license and approval to drive by Salt's insurance carrier.
• Must be organized with good attention to detail and follow through.
• Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
• Excellent customer service skills with a desire to exceed customer expectations.
• Function in a team environment and possess a willingness to effectively lead a team in a way that produces positive outcomes.
• Must be able to use a computer tablet, smart phone, and read a map or follow a GPS.

DAY TO DAY RESPONSIBILITIES:

• Mentor team leads under his/her care to achieve the desired performance metrics.
• Mentor team leads weekly on team's performance metrics.
• Esure each team lead completes job performance standards to appropriate codes and customer satisfaction.
• Complete weekly truck inspections and audits of paperwork and service call checklists.
• Ensure the service techs manage appropriate inventory of parts required for service calls.
• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
• Support team leads on troubleshooting issues as needed.
• Accountable for department performance and progress toward company goals.
• Responsible for the interview and selection process of team leads, technicians, and apprentice candidates.
• Manage department performance metrics including average invoice total, callback ratios, and labor margins.
• Train, coach, and mentor team leaders, technicians, and apprentices.
• Investigate any reported safety issues.
• Resolve any issues involving missing and/or damaged tools and any vehicle malfunction.
• Communicate the benefits of Club Membership.
• Perform other duties as assigned.

Physical Requirements:

• Spends majority of time in the office addressing any problem issues and/or administrative needs.
• Occasionally works in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow, etc.)
• In the field, climb ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and crawlspaces.
• In the field, must be able to lift 50 pounds with ability to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices)
• In the field, may occasionally work from heights up to 15 feet above ground.
• Have good visual acuity.

Position Specific Standards:

• Willing to attend training courses to advance skills.
• Willing to work hours outside of normal work schedule if needed.
• Available for support to the team by phone (as needed 24/7).
• Maintain confidentiality on all private, sensitive, and proprietary business issues and concerns.

SCHEDULE:

• 7:00am-4:30pm (or until jobs for the day are complete)
• Monday - Friday

SALARY:

• $60-70K annually (with opportunity for bonuses)
  
• Rate based on experience and knowledge

WHO YOU ARE:

• Passionate
• Curious
• People Person
• Humble
• Hungry
• Team player attitude, solid work ethic, willing to pitch in where needed
• Uphold strong customer service orientation with a demonstrated desire to exceed expectations
• High performing individual with a talent to influence and lead
• Ability to communicate with all levels of the organization and with external candidates
• Problem solver, able to troubleshoot issues independently and drive them to closure with minimal supervision
• Comfortable in a fast-paced environment and in dealing with ambiguity
• Technically capable, excellent communicator, and a desire to improve processes

WHY YOU'LL LOVE WORKING HERE

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision Insurance
• Paid holidays
  
• Opportunity to be a part of a team that cares about your personal life just as much as your professional life
• Opportunities for growth and development
• Discount on company services for you and your family and friends
• Company Sponsored Trips (based on performance)
• Open door policy
• Gift card giveaways
• Annual bonus pay
• Company provided coffee
• Family owned & operated

The SALT Family!