AddressWhat will I be doing?
As a Platinum Counselor, you would be responsible for performing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
- Serves as overall point of contact for member’s account information.
- Builds, modifies, and cancels resort reservations and exchanges.
- Processes member account/reservation payments.
- Updates member account information.
- Educates members on benefits.
- Completes detailed notes in comments area of member account after each interaction.
- Researches and resolves concerns and questions raised by members.
- Provides information to members as it relates to their account.
- Maintains encouraged reservation efficiency including inbound and outbound reservations.
- Meets or exceeds required departmental expectations to be eligible for incentive programs.
- Identifies multiple membership products and services.
- Upsells and books tours for prospective and current owners.
- Consistently demonstrates the highest standards of integrity when interacting with management, fellow team members, and members.
- Handles blended inbound and outbound calls.
