Pet Care Specialist

Position Overview: Pet Care Specialist

Department: Lodging

Job Status: Full Time or Part Time

FLSA Status: Non-Exempt

Reports to: Pet Care Manager, Assistant Pet Care Manager

Grade/Level:

Amount of Travel Required: None

Work Schedule: Varied

Positions Supervised: Pet Care Technician, Playtime Technician

POSITION SUMMARY

The Pet Care Specialist is responsible for all day-to day operations of the lodging facility, ensuring efficient operations and high quality Pet Care. This critical role includes: oversight of daily duties, oversight of facility operations, including maintenance, and ensuring effective communications with and among all lodging staff. The Pet Care Specialist is responsible for daily tasks such as arrivals, departures, inventories, feeding, enticements, and medications. Client communication and interaction (face to face, e-mail, phone) is also one of the main responsibilities of a Pet Care Specialist.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Adhere to pet handling procedures, dress code and other policies.
• Coach or train new Pet Care Specialist as needed.
• Report attendance to Pet Care Manager, tardiness issues and other performance issues; enforce progressive discipline policy.
• Encourage and support lodging staff through learning and mentoring opportunities.
• Communicate with clients as needed during stay and upon departure, maintaining the highest level of customer service at all times.
• Conduct daily walk-throughs to ensure all pets accounted for, enclosures are clean and all pets have fresh water.
• Monitor all pets for illness and/or injuries.
• Report any health, behavior, maintenance, or safety concerns to the Pet Care manager.
• Ensure any pets with stress-related or other health or behavioral concerns are being monitored and made as comfortable as possible.
• Record accurate information on the status, activities and behavior of each pet.
• Take appropriate action in the case of an emergency (pet or human).
• Follow the appropriate protocol for pets with behavioral issues such as approved personnel, snappy leash dogs, long lines, etc.
• Ensure that pets are being fed and medicated accurately and on schedule by preparing meals and medications accurately according to owner instructions.
• Accurately inventory all client possessions that arrive with a pet for use during their lodging stay and ensure that the proper items are sent home with the pet during departure.
• Efficiently schedule lodging staff daily duties throughout the day including the run, playtimes, cleaning and maintenance duties when needed to assist Shift Leader.
• Assist Pet Care Technicians and Pet Care Shift Leader with daily duties as needed.
• Attend required monthly All Staff and department meetings.

POSITION QUALIFICATIONS

Competency Statement(s)

• Customer oriented - Ability to take care of the customers’ needs while following company procedures.
• Accuracy - Ability to perform work accurately and thoroughly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Reliability - The trait of being dependable and trustworthy.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Judgment - The ability to formulate a sound decision using the available information.
• Loyal - The trait of feeling a duty to the employer.
• Leader – The ability to effectively lead staff members and motivate them to maintain excellent work standards.

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED)

Experience: Previous Pet Care experience (kennel, veterinary clinic, shelter).

Strong knowledge of Rover Oaks policies, procedures and operations, obtained through:

• Study and understanding of written material coupled with working supervisory and Pet Care technician functions until familiar
• Work experience as Pet Care technician preferred.
• Strong attention to detail and organizational skills
• Exceptional people and communication skills
• Flexible to schedule -Work weekends and holidays
• Passionate about our mission of exceptional Pet Care
• Able to multi-task and work well under pressure while maintaining composure
• Willing to learn as needed

Computer Skills: Familiar with computers (kennel software, Microsoft Office, e-mail)

Certificates & Licenses: None required

Other Requirements

Passion for animals and animal care; Dependable, reliable and trustworthy in performance of all duties; History of reliable attendance and punctuality; Ability to physically manage and handle large dogs; Ability to pay attention to the minute details of a task or project; Ability to communicate effectively with others verbally; Ability to communicate clearly in writing; Demonstrates respect for authority; Ability to use common sense and safe judgment when performing duties; Willingness to ask for help when needed, especially in understanding a duty or task.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand

C (Constantly)

Walk

C (Constantly)

Sit

O (Occasionally)

Handling / Fingering

N (Not Applicable)

Reach Outward

C (Constantly)

Reach Above Shoulder

O (Occasionally)

Climb

N (Not Applicable)

Crawl

O (Occasionally)

Squat or Kneel

C (Constantly)

Bend

C (Constantly)

10 lbs or less

O (Occasionally)

11-20 lbs

O (Occasionally)

21-50 lbs

O (Occasionally)

51-100 lbs

N (Not Applicable)

Over 100 lbs

N (Not Applicable)

Push/Pull

12 lbs or less

F (Frequently)

13-25 lbs

F (Frequently)

26-40 lbs

F (Frequently)

41-100 lbs

F (Frequently)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

I have read and reviewed the Pet Care Specialist “Position Overview”.

Understood & Signed

____________________________________ _______________________________

Employee Date

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Day range:

• Every weekend
• Holidays
• Monday to Friday

Shift:

• 8 hour shift

Supplemental pay types:

• Tips

Work setting:

• In-person
• Outdoor work
• Resort

Ability to Relocate:

• Houston, TX 77054: Relocate before starting work (Required)

Work Location: In person