Pet Care and Boarding Manager

We are looking for a highly motivated leader and responsible pet lover to work with our Pet Care and Boarding pack as the Pet Care and Boarding Manager at our Glen Allen resort. The Pet Care and Boarding Manager will work closely with the Facility Manager and Holiday Barn leadership pack to oversee Pet Care and Boarding to achieve the objectives, goals, and betterment of our company. The Pet Care and Boarding Manager is a dedicated, enthusiastic, and encouraging leader who assists our pack, customers, and pet visitors to achieve the highest level of satisfaction.
A Pet Care and Boarding Manager for Holiday Barn Pet Resorts is responsible for:

• Accountability for pet welfare
• Hire, train, and develop staff to maximize our level of service to guests, ensuring all Holiday Barn Pet Care SOPs are properly executed. Must be able to identify areas for improvement, coach, and/or terminate when necessary.
• Manage Pet Care and Boarding pack by creating schedules, communicating staffing needs, and managing labor costs.
• Monitor and respond to the needs of pet guests to ensure their safety, security, and health.
• Develop and implement ideas to improve Pet Care and Boarding operations.
• Manage staff needs among other teams as business trends require, such as grooming, customer experience, or dog day care.
• Support other teams as needed in absence of their manager and/or supervisor.
• Provide clear and constructive feedback to staff regarding work performance and deliver realistic expectations and appraisals of work performance.
• Act as a "Pack" leader and communicate effectively with all teams.
• Handle customer concerns and opportunities in a professional manner.
• Understand all facility operations to keep the resort running efficiently and safely for our pets, customers, and employees.
• Ensures safety of all employees by conducting safety training, enforcing safe-handling rules, and complying with all safety-related policies.

Some job requirements:

• At least two years of management experience. Experience managing a large team is a plus!
• At least two years of related work experience in the animal care field (vet assistant, kennel management, etc.)
• Interest in a hands-on position that requires assisting all departments as needed.
• Strong interpersonal, communicational, and motivational skills
• Ability to multi-task with strong time management skills
• Ability to work in a fast paced, physically demanding environment. The Manager must be able to lift pets up to 50 lbs. Holiday Barn Pet Resorts are active places to work. Our work environment is typified as a moderately physical workplace. Responsibilities include heavy lifting, handling energetic pets, repetitive arm motions, long periods of standing, body-bumping, loud noises, health conscientious cleaning, and LOTS of cat and dog interactions!
• We are a resort, which means we're busiest on weekends and holidays. Candidates must be willing to work weekends and major holidays.
• A valid driver's license.

Want to work hands-on with cats and dogs? Apply today! Full-time employees are eligible to access company-sponsored medical, dental and vision insurance, company-paid life and long-term disability insurance, pet benefits, and generous paid time off.
Holiday Barn is a drug free workplace.
Holiday Barn is an equal opportunity employer.