Personal Lines Customer Service Representative

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
Introduction
We are seeking a Personal Lines Client Service Manager to join our growing team. We are looking for someone who can deliver exceptional Customer Service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with our team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide. This is a hybrid opportunity and the typical working hours are Monday through Friday from 8:30 am to 5 pm.
How you'll make an impact

• Provide service to existing clients-identifying and assessing customer needs to achieve satisfaction.
• Answer questions related to policy endorsements, acquiring inspections or appraisals, remarketing etc.
• Research and respond to inquiries via phone, client walk-ins, chat and email to provide policy and/or claims information and work diligently to come up with a resolution.
• Discuss different types of policies including auto, homeowners, and umbrella policies.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Maintain accurate client and policy data and documents within the Gallagher system.
• Use Gallagher's technology such as Applied Epic to improve productivity and quality.
• Effectively manage multiple competing priorities on a daily basis.

• Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience.
• Active Producer's license.
• Strong written and verbal communication skills.
• Proficient in using technology as a tool to maximize productivity and quality.

• 1+ years of prior experience providing client facing Customer Service.
• Currently licensed in P&C OR ability to obtain licensing within 90 days of hire
• Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word.