Pc Technician

Hastings Mutual is currently looking for a PC Technician to join its IT Support & Operations Team! This is a great opportunity for a junior-level individual to be a key member in providing device support and configuration services to our employee end-users.

Position Overview

The PC Technician supports standard personal computer hardware, related hardware assemblies, and peripherals. They support standard PC operating systems and application software. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The position also troubleshoots problem areas in a timely and accurate fashion and provides end user training and assistance where required.

Position Location & Work Format

• This is a full-time, non-exempt (hourly) position, typically working Monday - Friday from 8:00 a.m. to 4:30 p.m.
• Given the nature of this role's work, the employees must be able to work at our Hastings, Michigan corporate headquarters on a daily basis.

Position Duties & Responsibilities

• Provides technical support on all hardware and software.
• Installs, configures, maintains, and troubleshoots standard Personal Computer, end user workstation hardware, and related equipment.
• Performs onsite analysis, diagnosis, and resolution of complex PC problems for a variety of end users.
• Receives and responds to incoming tickets and communicates with ticket submitters effectively.
• Imaging and preparation of laptop and desktops.
• Tracks equipment inventory and request purchases as needed.
• When requested, acts as liaison between user and vendor, in the selection, installation, maintenance, and problem resolution for non-standard hardware and software.
• Fills in on the Help Desk as needed.
• Is available for on-call phone support after hours, as scheduled.
• Stays abreast of trends in current technologies.
• Maintains knowledge of system upgrades and developments.
• Maintains procedure documentation.
• Actively participates in professional development, i.e., continuing education or self-improvement.
• Other duties as assigned by leadership, either verbally or in writing.

Candidate Requirements and Qualifications

• Associates degree or equivalent work experience of one-year minimum working with PC hardware and software.
• Comp A+ certification preferred.
• Excellent verbal and written communication skills.
• Ability to coordinate activities, analyze situations, and solve problems while providing excellent customer service.
• Good understanding of computer equipment, and software, including laptops, and printers.
• Proficiency in Microsoft Office products.

Our Commitment as an Employer

We value the strength of a diverse and inclusive workforce. Hastings Mutual is committed to providing equal opportunity for all employees and candidates in a work environment that does not tolerate any form of discrimination or harassment. Decisions related to employment are based on business needs, position requirements, and individual characteristics without regard to appearance, nationality, origin, race, color, religion, gender, sexual orientation, age, body, disability, veteran, family, marital status, or any legally protected class.
Hastings Mutual seeks to provide reasonable accommodation to disabled individuals in the hiring process in compliance with federal, state, and local law. Candidates requiring accommodation to complete their job application or participate in the interviewing process are asked to notify the Talent Acquisition Specialist or contact us at 800-442-8277.

About Hastings Mutual Insurance Company

From our humble roots in 1885 providing coverage for windstorm damage, Hastings Mutual has evolved into a leading regional property and casualty insurance carrier, offering innovative products for businesses, farm owners, and individuals. We work with customers in six Midwestern states (Illinois, Indiana, Iowa, Michigan, Ohio, and Wisconsin). Hastings Mutual is known for its financial strength, high ethical standards, and culture of service and responsiveness.
The core of our ongoing success is our employees. Whether at the corporate offices in Hastings, Michigan, or our remote team members throughout the Midwest, Hastings Mutual is made up of talented professionals across multiple divisions and functional areas. Our commitment to our employees and work culture has been confirmed with our inclusion in the “Best and Brightest Companies to Work for in West Michigan” each year since 2011.
Hastings Mutual offers a friendly, family-like environment that values transparency and approachability. We recognize the hard work of our employees with many benefits, including fully paid certification training, a cafeteria, and fitness center at our corporate offices, ongoing professional development opportunities, and financial stability backed by our “A” rating from A.M. Best. We also have a long-term commitment to the communities in which we live and work, either through partnerships with local charitable organizations or through our own Hastings Mutual Charitable Foundation.
At Hastings Mutual, we’re always looking for professionals of all experience and education levels to help us continue our more than 130-year history of successful, stable growth.