PC Systems Specialist (3046)

SMX is seeking a PC Systems Specialist to join our client delivery team in Vicksburg, MS.
In this role, you will work with clients performing planning, design and installation tasks for a wide range of complex hardware and software solutions. Our PC Systems Specialist will support end users with system selection, on-site installations and their training needs.
Responsibilities for the PC Systems Specialist include:

• Serve as the first point of contact for ERDC customers seeking technical assistance over the phone or email
• Provide end user support for desktop and notebook systems utilizing remote support tools
• Interact with users daily and assist them with technical issues related to their Windows or Macintosh desktop or notebook system, client application software, printers, or mobile device
• Perform desktop and laptop imagining and installation as needed
• Record all work in a helpdesk ticketing system
• Provide professional, courteous, prompt, and accurate IT support and solutions to corporate end users
• Work together on issues with other IT technical staff when required
• Document and maintain configuration and process information

Required Skills and Experience:

• Clearance required: Ability to obtain Secret
• Strong technical knowledge of Microsoft Windows desktop operating systems
• Experience installing, configuring, and maintaining network printing devices
• Experience supporting desktop VPN client configuration and operations
• 2+ years hands-on software and hardware troubleshooting experience
• 2+ years' experience supporting desktop operating systems in a Microsoft Active Directory environment
• 2+ years' experience supporting the following software:
  
  • Microsoft Office suite
  • Adobe Acrobat
  • Internet Explorer
  • Google Chrome
  • Firefox
  • Safari
  • McAfee Virus protection (or other enterprise antivirus solution)
• CompTIA A+ certification (within first 6 months of hire)

Desired Qualifications:

• College Degree preferred (Bachelor's or Associate's)
• 1+ year experience supporting Mac OS in an active directory enterprise environment.
• Experience with Bomgar Remote Support Tools

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At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what's possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability status, protected veteran status, race, color, age, religion, national origin, citizenship, marital status, sex, sexual orientation, gender identity or expression, pregnancy or genetic information. SMX is an Equal Opportunity/Affirmative Action employer including disability and veterans.
Selected applicant will be subject to a background investigation.