Address
Form of workAbout the Position
The Help Desk Technician I will be responsible for but not limited to supporting all hardware and software issues.
Functions
Learn and support all company-specific software solutions.
Installs, troubleshoots and develops technical solutions for all hardware and software issues with PC equipment.
Acts as a technical resource in assisting users to resolve problems with all Kenco systems.
Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
Identifies, diagnose and resolve problems related to software, hardware, internet, etc. and communicate solutions to users
Resolve issues related to operating systems updates, patches and configuration changes on a regular basis.
Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
Read technical manuals, confer with users, and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.
Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
Documents procedures and solutions for help desk issues.
Answering both technical and non-technical questions for users.
Making recommendations on areas of process improvement.
Must be able to resolve problems via phone or remote-control software in a help desk environment.
Qualifications
Associate Degree in Information Technology or related field or equivalent experience in a technology-related field; or two plus years of related experience and/or training, or equivalent combination of education and experience.
Excellent customer service skills
Self-motivated and goal driven, with the ability to effectively prioritize and execute task in a fast-paced environment.
Excellent oral and written communication skills including strong attention to details.
Strong interpersonal, analytical and problem solving skills
Strong organizational, time management and multi-tasking skills.
Must have strong computer skills and have the aptitude and technical ability to support desktops, printers, and peripherals in a network environment.
"Hands-on" troubleshooting experience in a corporate setting.
Ability to deal with highly complex and detailed concepts.
Able to work with other technical personnel for collaborative problem solving.
The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
