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Form of workThe Professional Systems Support Technician I provides first class help support to professional customers using web browsers, shop management systems and procurement products to place business to business orders with O’Reilly Auto Parts. Emphasis on system setup, customer training, and the development and maintenance of on-line connectivity.
ESSENTIAL JOB FUNCTIONS
Provide help support functions for all products used to connect professional customers to O'Reilly Auto Parts.
Return phone messages and emails to Professional Customers.
Support O’Reilly field team needs as it relates to our electronic offering and questions.
Register new customers for First Call Online web site.
Diagnose Customer issues with operating systems, browsers and firewalls to restore electronic ordering abilities.
Maintain a computer log showing equipment failures, software issues, and equipment modifications.
Participate in training for O'Reilly customers and company personnel as needed.
Work with customers reviewing/recommending hardware needs and system requirements.
Work with I.S. and Telecom Departments to resolve/troubleshoot communication issues.
Work with programmers and customers testing and evaluating software and hardware.
Performs other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
College, vocational technical, or on-the-job training on PC's, operating systems, and Internet Explorer, Mozilla Firefox, Safari, and Chrome .
Excellent communication and public relation skills.
Retail sales oriented with prior experience in customer service.
Basic networking skills (drive mapping, etc).
Intermediate computer skills (Excel/Word/Internet).
Ability to multi-task and work well under pressure with customers and team members.
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
