Pc Network Technician

 PC Network Technician

Department: ITS

Location: Jerry Sue Thornton Center

Reports To:  Interim Director, User Services

Recruitment Type:  External/Internal 

Requisition ID: req4781 

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: M-F 8:30AM - 5PM

Number of Openings:  2

Job Description:

SUMMARY

Provides support forstudents, faculty, staff and external constituents by resolving hardware,software and network issues. Responds to requests with a commitment to customersatisfaction, quality and accuracy.  Effectivelyprovides appropriate referrals to other service areas.  Performs related service functions thatsupport department operations. 

ESSENTIAL FUNCTIONS

• Provides campus level technical/network support while serving as an on-going technical resource
  
• Provides expert diagnostics and maintenance of computer hardware, software and network issues
  
• Supports software, hardware, network and peripheral devices in the academic unit; software shall encompass operating systems, antivirus programs, network software clients and server, and academic programs
  
• Assists in administrating fixes and design modifications to workstations, and printers or other peripherals existing as components to the academic computing network
  
• Performs regular cleaning and upkeep of computers, printers, and surrounding work spaces in the Learning Commons and campus computer classrooms/labs
  
• Monitors supplies, maintains inventories, and ensures timely inspection/repair of computers and printers
  
• Provides supervisory oversight of tasks related to the Desktop Technician duties regarding training of new software, asset inventory, hardware refresh, and helpdesk ticket SLA's
  
• Creates and updates internal supported system documentation
  
• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction
  
• Performs other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Associate's Degree
  
  • Significant related experience may substitute for education
    
• Minimum of two years of related experience

KNOWLEDGE, SKILL AND ABILITIES

• Possess basic knowledge of networking infrastructure
  
• Possess broad knowledge of operating systems (client and server)
• Possess strong organizational and time-management skills
  
• Possess excellent written, verbal and interpersonal communication skills
  
• Ability to foster a team environment and work collaboratively
  
• Ability to research and analyze issues and develop solutions
  
• Ability to manage multiple projects simultaneously in a deadline-driven environment
  
• Ability to work accurately with great attention to detail
  
• Possess basic knowledge of standard software applications
  
• Demonstrated basic project management skills
  
• Demonstrated intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
  
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
  
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
  
• Ability to occasionally lift up to fifty (50) pouts of networking or computer equipment
  
• Possess sensitivity to appropriately respond to the needs of a diverse population

COMPETENCIES
CRITICAL COMPETENCIES

Service Focus

• Communication
  
• Quality of Work

VERY IMPORTANT COMPETENCIES

• Collaboration
  
• Continuous Improvement

IMPORTANT COMPETENCIES

• Adaptability
  
• Time Utilization

PREFERRREDQUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Related industry standard certifications (e.g., hardware, software, networking)
• Apple hardware and software troubleshooting and administration experience

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be metby an employee to successfully perform the essential functions of thisjob.  Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions.)

• The work is performed in a normal, professional office environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite.

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume.  It is recommended that you have these documents ready to be attached electronically to the online application.  This system accepts only MS Word or PDF attachments.  Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.