Address
Form of workJob Description
Primary Duties
Experience/Background
Work Environment
We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careersfor added security.
About Us
Altafiber has been connecting what matters for more than 150 years. We are a leading technology company that delivers integrated communications solutions to residential customers and end-to-end IT solutions to business customers across North America. Our 4,300 employees across the United States, Canada, India, and the United Kingdom help the world connect, and support the communities we serve through an extensive fiber network and cloud-based solutions. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience. We call the communities we serve home and giving back to these communities is an important part of our culture. Altafiber offers amazing Employee Volunteer Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.
Additional Information
We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses
Primary Duties
- Responsible for monitoring, analyzing, testing, and repairing LAN, WAN, ATM, ADSL, Internet, and other data offerings
- Participates in 24x7 Surveillance center schedule; this schedule includes working other shifts, weekends, and holidays as needed
- Ownership and accountability for accurate and timely completion of service turn-up including coordination with field technicians and customers
- Working with field technicians and customers to resolve maintenance/repair problems
- Creating maintenance/repair work items in dispatch systems when required
- May be required to cross-train others
- May be required to assist the Voice Network Surveillance Team and perform other Support System duties in a Network Operating System Environment
- Respond to Network System outages and Emergency service conditions by following established procedures/protocols
- Coordinate with Repair, Field Technicians, and other intra and inter-department personnel to solve core Data Network troubles and customer complaints
- Monitor ticket status and update log-sheets daily
- Interfacing/coordinated testing with vendors and underlying carriers to resolve data service issues
- Tracking and monitoring maintenance performance and the impact on other processes
Experience/Background
- 3-5 years experience working with data networks preferred
- Demonstrated ability to coordinate the turn-up, installation, and repair of customer networks (LAN and WAN) elements
- Demonstrated experience using PCs
- Satisfactory performance and attendance in the last 12 months
- Demonstrated experience understanding the CBT support systems
- 2 or 4 year technical degree preferred
Work Environment
- Work location: Network Operations Center, central offices, and remote buildings
- Work performed in a team-oriented customer focused environment
- Normal tours of 8 hours, facility will be open 24 hours a day. Requires day, evening, or night tours, overtime, emergency callouts, weekends or holidays
- High volume, detail-oriented environment
- Size of office and work group varies depending on location
- May be required to work independently with minimal supervision
- May be required to wear appropriate safety equipment and follows established safety practices and procedures
- Dress code: casual business attire
We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careersfor added security.
About Us
Altafiber has been connecting what matters for more than 150 years. We are a leading technology company that delivers integrated communications solutions to residential customers and end-to-end IT solutions to business customers across North America. Our 4,300 employees across the United States, Canada, India, and the United Kingdom help the world connect, and support the communities we serve through an extensive fiber network and cloud-based solutions. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience. We call the communities we serve home and giving back to these communities is an important part of our culture. Altafiber offers amazing Employee Volunteer Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.
Additional Information
We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses
