Network Technician/Field Service Technician Ll

Job Title: Field Service Technician ll

Location: Cambridge, Ohio 43725

Duration: Fulltime role

Shift timings:M-F 8-5

Job Description

•IT field technician tasks: driving to client sites and providing general IT Support, running break-fix and IMAC calls, and supporting clients, The level of support will vary depending on the customer but do expect printer, laptop, server, network, and other technology devices

•Smart Hands tech needed for PC REFRESH, Desktops replacement and laptops replacement.

• Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA’s)

• Technician will travel to each client’s location

• Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server, and Printer

• Works under general supervision

• There will be overtime Minimum Requirements:

• 3 years plus supporting Desktops, Laptops, and Printers.

• 3 years plus of customer service experience

• Reliable Transportation (This is a driving position – reimbursed accordingly)

• Able to work weekends, staggered or late shifts possibly including evenings and/or weekends

• Personable as they will be interacting with a wide range of users and environments

• Can work on a ladder of lift and are able to lift to 50lbs.

• After training is complete, candidate will be added to the on-call rotation 7x24 Basic Needs/Haves • Able to work from a bent, crouched, or kneeled position

• Smartphone with tethering/hot spot capabilities

• Laptop

• Basic Hand Tools

• Possess a valid driver’s license Preferred.