AddressDescription
Johnson & Johnson is recruiting for a Payroll Contact Center Representative within the Johnson & Johnson Global Services Organization. This position will be based in Tampa, Florida.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen.
There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson's Global Services organization in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs. Each team performs select functional work consistently across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of this organization is “to be trusted business partners who deliver growing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.
The Payroll Contact Center Representative receives calls, cases, and chats from employees regarding their pay and will answer general questions, as well as more sophisticated inquiries regarding Payroll policies and procedures concerning employees’ pay. The representative uses a case management tool for tracking requests and may transfer and/or raise them to the Contact Center Supervisor or other service center parties if the representative is not able to resolve the issue.
Additional Responsibilities:
- Respond to payroll inquiries from current and former Johnson & Johnson employees (and, occasionally, non-employees such as contractors).
- Utilize reference materials, such as our online knowledge base to maintain a basic understanding of Payroll operations and assure accurate responses to questions and requests.
- Assure that sufficient information is collected to resolve inquiries.
- Work with the Payroll Supervisor, as well as other colleagues, to provide complete and accurate responses and redirect unanswered/more complicated inquiries or transactions to other departments, following established processes.
- Utilize a case management tool to accurately capture, track, and follow up on information related to inquiries following established standards for case resolution.
- Perform intake, sorting, tracking, and distribution of Payroll-related documents that arrive at the service center for processing and other duties as assigned.
- Assist teammates where possible for the good of the team and department.
- Adhere to company, department, and team standards of integrity and protocol.
Qualifications
· A minimum of a Bachelor’s Degree is required
· A minimum of 2 years of professional experience in Customer Service is required
· Excellent verbal and written communication skills, and strong interpersonal skills to provide excellent Customer Service are required
- Must have the flexibility to deal with a fast-paced environment with continuously changing priorities
- Must have strong attention to detail, resourcefulness, and follow-through, as well as the ability to work independently as well as part of a team
· This position will be located in Tampa, FL, and may require up to 10% travel
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com (http://www.careers.jnj.com).]
