Customer Service Representative (Contact Center)

About Us:

The Multifamily Mindset was founded in 2020, by Tyler Deveraux, Ryan Woolley, and Todd Millar. Our team is made of high-level individuals, each with a unique area of genius. Our offices, located in Ocoee, FL and Kihei, HI foster quality relationships and team members eager to succeed.

We are a leading education company teaching aspiring real estate entrepreneurs how to invest in multifamily properties. But we're also so much more than just an education company that teaches people to buy apartments. We’re a real estate and personal development company. We work with people on their big dream in life & show them how to achieve it! We live and breathe our company core values and work to always think BIGGER.

Our purpose is to inspire others to think BIGGER, live better, and invest with MF ALOHA!

Job Title:Customer Service Representative

Location: Ocoee, FL

Job Type: Full-Time

Compensation: $19.25/hour

Job Overview:

As a Customer Service Agent at [Your Real Estate Seminar Business Name], you will play a crucial role in ensuring our participants have a seamless and exceptional experience throughout their engagement with our seminars. You will be responsible for addressing customer inquiries, resolving issues, and providing support via various communication channels such as Engager, Fresh Desk, Zoom, text, and email.

Key Responsibilities:

• Customer Support:
• Respond promptly and professionally to customer inquiries, concerns, and feedback through Engager, Fresh Desk, Zoom, text, and email.
• Provide accurate and detailed information about our real estate seminars, schedules, and registration processes.
• Assist customers in navigating our online platforms and resolving technical issues.
• Become an expert on our education packages, products, and events.
• Engagement and Communication:
• Utilize Zoom for virtual meetings to address customer queries and provide personalized assistance.
• Communicate effectively via text and email to share important updates, event details, and follow-up information.
• Proactively engage with customers to ensure their needs are met and offer assistance in their multifamily journey.
• Ensure student satisfaction while maintaining student experience.
• Documentation and Record Keeping:
• Maintain detailed and organized records of customer interactions, feedback, and resolutions.
• Collaborate with the internal team to update and improve knowledge base articles for common customer queries.
• Scan documents into database and inspect review to ensure data is accurate.
• Problem Resolution:
• Identify and resolve customer issues promptly and efficiently, ensuring a positive customer experience.
• Collaborate with other teams to escalate and resolve complex problems.
• Continuous Improvement:
• Provide feedback to the management team regarding common customer issues and suggest improvements to enhance overall customer satisfaction.
• Stay updated on industry trends and real estate seminar offerings to better assist customers.

Qualifications:

• Previous experience in Customer Service, preferably in a real estate or events-related industry.
• Proficient in using Engager and Fresh Desk for customer support.
• Familiarity with virtual communication tools such as Zoom.
• Excellent written and verbal communication skills.
• Strong problem-solving and organizational abilities.
• Ability to work independently and collaboratively in an in-office environment.

Our Organization Offers:

• Positive and fun working environment.
• Unique career paths and growth opportunities.
• Opportunity to learn about multifamily property investments
• Employee-Only health care plan at no cost to employee. (Florida Blue)
• 100% employer-paid life insurance
• Dental and vision insurance
• 10 PTO days
• 5 Sick days
• 8 and ½ paid holidays
• Office is closed and employees are paid from December 26th- December 31st

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Job Type: Full-time

Pay: $19.25 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Ocoee, FL 34761: Relocate before starting work (Required)

Work Location: In person