Receptionist/Client Care Representative

Position Summary:

The Client Care Representative at Monster Transmission & Performance is the first point of contact for incoming calls and is responsible for addressing client questions in a prompt and professional manner. The Client Care Representative is a guru of all Monster Transmission products, services, and promotions and is a trusted advisor to our customers.

The Client Care Representative will work directly under the Client Care Lead and Quality Assurance, ensuring that we deliver MonStar treatment to our customers, and that their expectations are being met.

The right candidate lives our MonStar T.E.A.M. core values and will possess:

• Positive attitude – Positivity is contagious. Smile often and compliment more!
• Strong work ethic – You're prepared and dedicated to yourself and your position.
• Knowledgeable – You've learned the ins and outs of your department, and you happily share this knowledge with your teammates.
• Respectful – Treat others as they would like to be treated.
• Volunteer – We're always looking for ways to give back to our team members and the larger community.

Essential Duties and Responsibilities:

• Act as the first point of contact to the customer for all service requests or inquiries.
• Advise customers regarding Monster Transmission’s products, services, and active promotions.
• Provide consistent, thorough, and accurate communication to customers to keep them updated on the progress of their order and provide updates on impending changes or delays.
• Adhere to all company processes and procedures by putting the needs of our clients first and demonstrating a MonStar attitude.
• Create and maintain detailed documentation for all client interactions.
• Escalate calls to the appropriate department as necessary.
• Respond to and create tickets in Zoho ticketing system.
• Return voicemails from customers.
• Other duties as assigned.

Knowledge, Skills and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent customer relationship skills.
• The ability to multitask between multiple priorities and/or projects simultaneously.
• The emotional intelligence to be able to de-escalate problems and alleviate concerns as they arise.
• Superb listening and communication skills, both verbal and written.
• Strong computer skills.
• The ability to engage the customer from the beginning of the call through to the resolution.
• Ability to build positive collaborative relationships.
• Willingness to develop professionally.
• Possess a reliable means of transportation.
• Ability to pass a background check.

Preferred and/or Required Experience:

• 1+ year of experience in a fast-paced administrative or customer service role preferred.
• Previous experience with a Customer Relationship Management (C.R.M.) system preferred.
• Familiarity with Microsoft Office and Google Suite preferred.
• No technical skills or experience are required for this role; training on all our products and services, as well as our processes and procedures, will be provided.

Physical Requirements and Working Conditions:

Must possess the mobility to work in a standard office setting, and to use office equipment, including a computer. The concentration to maintain excellent attention to detail despite interruptions. The strength to lift and carry objects weighing up to 50 pounds. Must be able to communicate in person and/or over the phone and sit/stand for extended periods of time.

Employee Benefits:

At Monster Transmission & Performance, we take immense pride in our employees and recognize the value that you bring to the company. Therefore, we aim to provide the best compensation and benefits possible to fulfill your needs and expectations and to help you maintain a comfortable work-life balance. As a full-time employee here at Monster Transmission, you will be eligible for the following benefits and perks (waiting periods may apply):

• Paid Time Off (40 hours after your first year. For every additional year thereafter, you will receive an additional 8 hours, with a maximum of 80 hours after reaching the 6 year mark).
• Individual and dependent medical, dental, and vision insurance (Eligible for enrollment after 60 days of employment).
• Holiday Pay (After 6 months of employment you’ll be eligible to receive holiday pay for the following holidays: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day).
• Birthday Celebration (In honor of your birthday you have the choice to take the day off with pay or spend the day with your MonStar teammates by working either a full or half-day and receive a birthday celebration during your shift).
• Paychex Flex (Access and edit direct deposit information, pay stubs, and health & benefits anytime, anywhere).
• Employee Recognition Program (MonStar of the month).
• Training, professional development, and ample opportunities for growth.

If you believe you meet the above qualifications and are interested in joining an organization that supports its employees and is committed to helping them reach their potential, we strongly encourage you to apply now!

E-Verify: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you’re authorized to work in the United States.

Monster Transmission & Performance is an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran status/disability/age/sexual orientation/gender identity/marital status or any other characteristic protected by law.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you own reliable transportation?
• The schedule for this position is 9:00AM - 6PM, are these hours acceptable?
• All positions offered by Monster Transmission are contingent upon passing a background check. If offered this position, do you consent to a background check?
• The hourly rate for this position is between $15.00 and $16.00 depending on experience, does our range align with your desired rate?

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Ability to Commute:

• Brooksville, FL 34604 (Required)

Ability to Relocate:

• Brooksville, FL 34604: Relocate before starting work (Required)

Work Location: In person