Contact Center Representative

Job Summary:
These are exciting times at Wallaby Windows. Our advanced technologies and exceptional customer service drive our rapid expansion.

The Contact Center Representative will provide customer service to our customers across the US. This is a position that will be responsible for answering incoming customer calls, data entry into the CRM, and building relationships with customers and franchise locations.

Company Summary:

Wallaby Windows’ call center agents are passionate about providing the highest level of service through knowledge and empathy while positively impacting our customers.

As a Wallaby Windows call center agent, you will handle inbound and outbound calls assisting customers with selecting the best options from our extensive product line.

No sales or high-pressure environment. At Wallaby Windows you will find your safe space and happy place.

In this role, you will be the voice of the company. Through helpful interactions, you can make a difference in the lives of thousands of individuals and their loved ones.

Wallaby Windows will empower you to provide best-in-class service. As such, we support a positive promote-from-within culture and provide full-rate paid training to help move you to the next level in your career. Yes – we are looking for individuals with drive and ambition – those who desire a career and not just a job.

Part time and full time positions available as well as evening and weekend hours.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Provide Wallaby Window customers with an exceptional service experience.

• Schedule appointments.
• Confer with customers by telephone to provide information about Wallaby Windows' world-class products and services.
• Keep Records of customer interaction or transactions and record details of inquiries and actions taken.
• Identify customers' needs and thoroughly address them.
• Clearly, Offer Detailed answers while providing concise options or explanations.
• Contact customers to respond to inquiries.

Required Skills/Abilities:

• High energy and engaging communication style.
• Ability to learn quickly and retain information.
• Be resourceful and effective in delivering answers to challenging scenarios.
• Effective verbal and written communication skills.
• Proficient in Microsoft Office Suite and other related software.
• Ability to work varying times between the hours of 9am - 6pm.
• Experience in a call center environment is preferred but not mandatory.
• Be creative, friendly, and solution-oriented with customers and colleagues.
• Be Yourself while inspiring your Wallaby Windows team with your ideas, knowledge, self-starting attitude, and customer insight.
• Reliable transportation.

Education and Experience:

• High School Diploma/GED required.
• Prior experience within the home services industry or CRM experience is preferred, but not required.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear. The employee will likely have prolonged periods of sitting at a desk and working on a computer. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Differential pay

Work Location: In person