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Form of workThe Payment Poster is responsible for compiling and maintaining records of charges for goods and services rendered at our healthcare facilities. Answers calls from and both patients and clinical staff for billing questions or concerns.
In addition, you will be responsible for contributing to the growth and success of HealthTexas while upholding our Mission, Vision and Values.
Culture and Values Expectations
At HealthTexas, we believe that our workplace culture is the cornerstone of our success. We are committed to fostering an inclusive, collaborative, and innovative environment where every Associate feels valued, empowered and motivated to reach their full potential. Our culture is the driving force behind our mission “to deliver quality and compassionate care with outstanding service, every patient, every time”. As a Payment Poster at HealthTexas we expect you to embody and promote our Values and defined behavioral expectations.
- Integrity: Do the right thing, the right way, every time.
- Be honest and uphold commitments and responsibilities, earn the trust and respect of the team and those we serve, and maintain privacy and confidentiality.
- Compassion: Treat everyone with respect and dignity.
- Foster an environment of inclusivity and well-being, practice patience and empathy, and assume positive intent.
- Synergy: Collaborate to improve outcomes.
- Invite and explore new opportunities, promote effective communication and teamwork, take pride in yourself, your work and HealthTexas.
- Stewardship: Use resources responsibly and efficiently.
- Implement effective strategies to attain goals, achieve maximum productivity and results, and seek continuous knowledge and improvement.
Essential Job Duties & Responsibilities
- Receive and post payments through accounts receivable processes, and support other revenue cycle management functions
- Receive, sort, and review payments from insurance carriers, patients or other sources. Identify appropriate receivables accounts for application and post receipts, through automated or manual processes, ensuring that entries are accurately applied.
- Validate posting results and reconcile payments posted against checks received. Research and resolve misapplications concerning account or amount inaccuracies.
- Research and post unapplied cash receipts working from EOB automated and manual posting, and post receipts to designated accounts.
- Prepare and distribute cash reconciliation reports in keeping with process requirements. Acquire cross-training and provide support for other operations and locations across Revenue Cycle Management Team, requiring knowledge of additional processes and systems.
- Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements.
- Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.
- Answers calls from and both patients and clinical staff for billing questions or concerns
- Handle follow-up questions from patients
- Must be highly organized, pay close attention to details, and have good analytical skills
- Review customer accounts and assist customers in understanding the patient's billing statement.
- Answer basic billing questions from patients and clinic staff with professionalism and accuracy.
- Other duties as assigned
Experience
- 2+ years of experience with cash/payment posting in a medical setting
- Must have strong computer skills in MS Excel
- Excellent soft skills - professional, articulate, and polished
Education
- High School Diploma or GED
Knowledge, Skills & Abilities
Work Hours, Travel Requirements
- Monday – Friday, 8:00 a.m. – 5:00 p.m., and as needed to complete projects.
- Travel to medical offices may be necessary for the purpose of providing benefit education.
Working Conditions & Physical Requirements
- This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets and fax machines.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
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