Patient Services Specialist

Patient Services Specialists handle inquiries from the public regarding clinical services and schedule appointments for patients with providers in our Premier Healthcare (PHC) clinics or in our Center for Specialty Therapy (CST). Patient Services Specialists collect demographic and insurance information from callers, enter patient information and schedule appointments using an electronic scheduling system. For assignments with PHC, Patient Service Specialists accept calls from individuals referred to PHC for medical services in a high-volume call center environment. In CST assignments, Patient Services Specialists respond to messages and email inquiries and schedule appointments for individuals referred for Occupational Therapy, Physical Therapy, Mental Health and/or Nutrition services.

Key/Essential Functions & Responsibilities

• Accepts calls from patients referred to PHC for medical services and collects information required to schedule appointments, assist callers or redirect calls. For assignments to CST, answers inquiries and schedules appointments via return phone calls or emails for rehabilitation, nutrition or mental health services.
• Completes registration process by obtaining patient demographic and insurance information and entering required data into scheduling database.
• Provides information regarding services, sliding scale fees and/or appointments to callers.
• Assists callers with determining appropriate services and/or identifying available providers and with preliminary assessment of potential eligibility for services, if assigned to CST.
• Determines appointment type and length based on patient needs and schedules appointments for services using appropriate scheduling templates.
• Enters notes on patient records to facilitate rescheduling and to record other information, including documented eligibility for CST services, as needed.
• Collects information needed to assist in connecting callers to appropriate departments for non-scheduling related inquiries and routes calls or takes messages, as applicable.
• Escalates callers with complaints or issues to supervisor or other identified staff, as directed.
• Participates in department meetings.
• Performs all related work, as assigned.

Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.)

• High School diploma/GED; and
• At least six (6) months’ experience assisting customers and/or callers, preferably in a customer service capacity; and
• Ability to work on Saturdays on a regular, rotating schedule (at least once every 2 months) for PHC assignments
• Basic computer and written communication skills – including email, utilizing Workday and related systems (DA, etc.) to complete tasks

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Clinic
• In-person

People with a criminal record are encouraged to apply

Application Question(s):

• This position is located on 227 E 41st in Manhattan. Is this a commute you can make daily?
• The Pay rate of this position is $17.00 an hour. Are you comfortable with that?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Phone etiquette: 1 year (Required)

Work Location: In person