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SalaryJob Overview:
We are seeking a friendly and professional Front Desk Patient Service Representative to join our team. As a Front Desk Patient Service Representative, you will be the first point of contact for our patients, providing exceptional customer service and ensuring a positive experience. If you have a passion for working in the medical field and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet patients with a warm and welcoming and professional demeanor
- Check-in and check-out patients efficiently and accurately
- Provide information about Fichte Endl & Elmer Eyecare services
- Handle patient inquiries, requests, and complaints promptly and professionally
- Schedule patient appointments efficiently, ensuring appropriate allocation of time/resources.
- Maintain accurate patient records and handle cash/check/credit card transactions
- Answer phone calls courteously and professionally, schedule appointments, transferring calls to appropriate department.
- Patient registration, collect and enter patient demographics and insurance information accurately in the EMR
- Assist with various administrative tasks, such as filing, faxing, scanning to support a smooth functioning in the front office.
- Customer Service - address patient inquiries professionally, escalating complex issues to management as needed to and ensuring resolution to patient satisfaction.
- Maintain a neat and organized front desk area
Skills:
- Previous experience in a private practice setting is preferred
- Strong customer service skills with the ability to handle difficult situations calmly and effectively
- Excellent communication skills, both verbal and written
- Proficient in using front desk software systems
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in handling patient information
- Professional appearance and demeanor
- Team Collaboration - Collaborate with healthcare providers, clinical staff and administration.
- Knowledge of phone etiquette
Join our team as a Front Desk Agent and be part of creating memorable experiences for our patients. Apply today!
Job Type: Full-time
Pay: $17.93 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health savings account
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work setting:
- Clinic
- In-person
- Private practice
Ability to Relocate:
- Niagara Falls, NY 14304: Relocate before starting work (Required)
Work Location: In person
