Patient Engagement Specialist | Customer Service

Summary:

The Patient Engagement Specialist will perform outbound telephonic outreach to our patients to schedule appointments and deliver on-the-spot transfers to our clinical team. To be successful in this role you will need to be able to establish rapport with our patients and have experience multitasking within multiple computer applications.

Duties and Responsibilities:

• Conduct and accept outbound and inbound phone calls with enrolled patients to ensure they are supported per CSS client program specifications.
• Perform data entry, that includes demographic information on patient profiles in our computerized database.
• Ability to work independently, meet deadlines and be flexible.
• Maintaining a positive, empathetic, and professional attitude when interacting with patients, clients, and coworkers.
• Follow all established CSS policies and procedures including but not limited to HIPAA, privacy, and security policies and procedures.
• Perform administrative support functions as needed.
• Perform other duties or tasks, as assigned, or required.
• In-office training required minimum of 30 days.
• Remote work from home after successful completion of training.
• Must have high-speed internet.

Required Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

• At least 1 year of Customer Service and or call center experience preferred.
• Available for in office training (30 business days) then position is remote.
• HS diploma/GED required.
• Proficient with computers and comfortable learning new programs.
• Excellent verbal, written, and Customer Service skills.
• Intermediate typing/keyboarding skills.
• Ability to perform tasks accurately and efficiently when inputting information.
• Understanding of HIPAA, Privacy, Safety, and Compliance guidelines.

Location:

701 Seneca Street, Suite 602, Buffalo, New York

Availability:

Full Time: Monday through Thursday 11 a.m. to 7:00 p.m. and Friday 9:00 a.m. to 5:00 p.m. EST.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Type: Full-time

Pay: $16.50 - $19.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• How many years of Customer Service experience do you have?
• How many years of Call Center experience do you have?
• Are you authorized to work in the United States?
• Are you able to work Monday through Thursday from 11:00 am to 7:00 pm and Friday from 9:00 am to 5 pm EST
• Do you currently reside in Western New York?

Work Location: Hybrid remote in Buffalo, NY 14210