Patient Services Representative (Phone Operator)

Greater Family Health is a multi-site federally qualified health center providing comprehensive medical, dental and behavioral health services within the Chicagoland area. Our mission is to provide quality, affordable health care for all including those without the ability to pay.

We currently have health centers in DeKalb, Elgin, Franklin Park, Hanover Park, McHenry, Palatine, Streamwood, Sycamore, and Wheeling. We are financially and programmatically stable and are continuing to grow. We are Joint Commission Accredited and are PCMH Certified. For more information, visit our website, http://www.greaterfamilyhealth.org.

This is a great job opportunity for a Phone Operator who is either experienced or is looking to get into the medical field. In this position, you’ll be able to contribute to your community and make an impact in a patient’s life. If this is you, keep on reading.

Your Goal

• This position is responsible for answering phones, scheduling appointments, data entry, and distribution of messages.

How You'll Help Patients

• Answer all incoming phone calls to the Call Center, determines callers’ needs and responds accordingly.
• Answer and distribute phone calls to appropriate staff members.
• Take complete and accurate message.
• Schedule appointments for patients.
• Enter pertinent patient information into EPM/EHR System completely and accurately.
• Check and distribute voicemail messages.
• Assist Call Center Coordinator and other staff members as needed.
• Assist other Health Centers with patient phone calls as needed.
• Report to all scheduled work sites and shifts on time and fully prepared to engage in all job responsibilities; location of work sites and shifts will change at the discretion of the supervisor.
• Engage in all offered training, consultations and supervisions made available. Fully and professionally respond to and implement directives and advice offered by all supervisory and training personnel, as well as professionally offered feedback from coworkers.
• Perform other duties as assigned.

Perks Just For You:

• Paid Training
• 401(K)

What You'll Need

• Bilingual in Spanish required
• High School Diploma or GED Certification
• Prior work experience is preferred, but not required
• Familiarity working with computers

Job Types: Full-time, Part-time

Pay: From $17.02 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have prior working experience within a medical setting, i.e., as a medical receptionist, patient service representative, etc.?

Education:

• High school or equivalent (Required)

Language:

• Spanish (Required)

Work Location: In person