Patient Services Representative

Patient Service Representative

We are looking for an enthusiastic and organized Patient Service Representative to join our Members-Only, Anti-Aging Medical Practice which provides access to exceptional membership care.

A Patient Service Representative’s responsibilities include various activities related to patient intake, such as greeting patients or verifying information supplied by them.

A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

Ultimately, you will work directly with patients and our medical staff to answer any questions that patients may have to ensure the best possible patient experience.

We strive to remain on the forefront of Anti-Aging and Longevity Medicine in an effort to delight our patients. Our Vision is to have successful, happy, smiling patients who feel good, living their lives unhindered by age-related symptoms.

Responsibilities

• Update and verify patient information at every visit
• Assist patients with filling out patient history forms, consent forms and payment contract forms
• Receive and process cash and credit card payments for medical services rendered
• Review patient accounts, identify delinquent accounts and collect overdue payments
• Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member
• Assist with lab monitoring so all labs post in time for upcoming visits and patients feel taken care of.

Requirements and skills

• Proven work experience as a Patient Service Representative or similar Customer Service Role
• Knowledge of medical terms and practices helpful, but can be taught
• Professional manner and appearance
• Strong interpersonal and communication skills
• Meticulous attention to detail
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• High school diploma or equivalent preferred
• Schedule is Tuesday, Wednesday, Thursday 8:30am-4:30pm.

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Wellness program

Healthcare setting:

• Clinic
• Medical office

Schedule:

• 8 hour shift
• Day shift

Work Location: In person