Patient Services Representative

JOIN US!

The Family Practice & Counseling Network (FPCN) has an exciting opportunity in our network of community health centers located in Philadelphia, PA. Join our interdisciplinary team of qualified & dedicated healthcare professionals that are nurtured with value-driven and trauma informed care principles.

Job Title: Patient Services Representative

Job #: FPCN – PCPSR-ABBS-032824i

Location: Philadelphia, PA

Setting: In Office

Status: Fulltime

Salary: $16.50-$20.50 + Comprehensive Benefits (FT only)

Program Summary

The Family Practice & Counseling Network (FPCN) provides comprehensive primary care, dental and behavioral health services. We stand behind the belief that all people are entitled to accessible, comprehensive, quality, and affordable health care, and that care must be delivered in a culturally competent, trauma-informed and compassionate manner by caring for the whole person – mind, body & spirit. The network’s mission is to provide person-centered, integrated and comprehensive health services to individuals and families across their lifespan. The network promotes resiliency and well-being among patients, staff and surrounding communities.

The Network consists of three (3) federally qualified health centers (FQHC) in Philadelphia:

• Abbottsford Falls Family Practice & Counseling (Northwest Philly);
• Stephen & Sandra Sheller 11th Street Family Health Services of Drexel University (North Philly); and
• Health Annex (Southwest).

Today the FPCN serves more than 20,000 patients annually and is a NCQA certified Patient-Centered Medical Home and recognized by HRSA as a National Quality Leader for Behavioral Health.

Position Summary

The Patient Service Representative upholds the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction. PSR

Team members must support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.

Responsibilities/Duties:

• Assist management of connecting clients and guests in office and on the phone with the appropriate services in a timely and accurate manner.
• Initiate services for primary care clients which involve signing-in, updating basic demographic information, confirming payment method, validating health insurance coverage, and preparing necessary paperwork.
• Manage incoming phone calls to front desk, directing calls to appropriate staff members, and facilitating documentation of messages
• Schedule appointments for primary care clients.
• Call clients shortly before their scheduled visit to remind them to keep their appointment.
• Other duties as assigned

Required Education:

• HS Diploma/GED

Required Experience:

• One year experience in a healthcare setting or facility

Required Qualifications:

• One year experience in a healthcare setting/facility
• Current CPR Certification
• COVID Vaccinated

READY TO APPLY!

• For consideration, email Resume and Salary Requirements to talentacquisition@fpcn.com.
• Be sure to include Job # and Job Title in the subject of your email.
• Applicants that meet the minimum requirements of this job will be contacted for next steps.

Equal Employment Opportunity: Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.

Visa Sponsorship: FPCN does not provide H1B Visa Sponsorship. All candidates must be US Citizens and/or authorized to work in the United States without Sponsorship.

Anti-Racist Justice, Equity, Diversity, and Inclusion (AJEDI): FPCN is committed to providing an environment that does not discriminate or disproportionately impact underrepresented and under-resourced communities within the FPCN network. The network’s AJEDI initiatives strive to make FPCN a more equitable and just organization by helping to foster a culturally competent, inclusive, and integrated workplace.

Covid-19 Vaccine Mandate: FPCN, a program in the City of Philadelphia, are required to follow the COVID vaccine mandate for healthcare workers per Philadelphia Department of Public Health. FPCN requires Healthcare Workers to be fully vaccinated. Fully vaccinated means it has been two weeks since the final dose of vaccine. Thus, we require vaccination prior to start for all new hires. This currently does not include boosters.

Job Type: Full-time

Pay: $16.00 - $20.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Clinic
• Inpatient
• Medical office
• Outpatient

Medical specialties:

• Infectious Disease
• Primary Care
• Public Health
• Urgent Care

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

• Philadelphia, PA 19144: Relocate before starting work (Required)

Work Location: In person