Patient Services Representative

Description

We are seeking a full-time (1.0 FTE) Patient Services Representative to join our Iron River Clinic team!

Hours: Monday - Friday, varying from 6:30am - 5pm.

The Patient Service Representative's (PSR) main purpose is to navigate patients through Northlakes Community Clinic's services. The PSR will do this by helping to identify and remove barriers by connecting patients to appropriate resources and/or services they need in order to be successful with overall health and wellness.

Patient Services Representative duties include but are not limited to:

• Creates a welcoming environment for patients and visitors by greeting them when they enter our clinic. Directs them to the appropriate locations as needed.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a telephone note for response by the appropriate personnel.
• Manage automated reminder responses, and conducts reminder calls to all patients, as needed.
• Understand services provided within the clinic and also services provided across the organization and how to navigate patients to those services.
• Helps to process/coordinate internal and external referrals as appropriate for department/site needs.
• Coordinates prior authorizations for patients based on insurance guidelines as required.
• Verifies patient's insurance eligibility by checking necessary portals for current status.
• Collects payment from patients and reconciles daily cash reports.

Skills/Experience

• Demonstrated ability to navigate computerized applications associated with job duties. Example: EMR, EDR, VSC, Patient Portal, Insurance Portals, Reminder Call system, etc...
• Demonstrated knowledge of ethics, HIPAA, Business Etiquette, etc. as evidenced by current training certificate of completion.
• Previous Customer Service experience is required.

Requirements

Qualifications and Education Requirements:

• High school diploma or equivalent, or three to six months related experience and/or training

We Offer a Comprehensive Benefits Package:

• Competitive benefits include Health, Dental, 403B Retirement Savings Plan w/ employer match, HSA/Flexible spending accounts, and Employer-paid STD, LTD and Life Insurance
• Family-friendly, flexible work schedules - NO WEEKENDS!
• 9 Paid holidays including the Day After Thanksgiving, Christmas Eve, and a Birthday holiday
• PLUS 3 or more weeks of PTO, with 1 full week of PTO available to use upon hire!
• NorthLakes Paid Leave Bank to help support your medical needs
• Tuition Reimbursement Program and Continuing Education
• Unique Wellness Benefits; including a generous Health & Wellness Reimbursement program, Community Supported Agriculture (CSA) loan program, and Employee Assistance Program
• Travel Reimbursement
• Employee Referral Program $$$

* Benefits eligibility is dependent upon FTE Status and Position

*All offers of employment are contingent upon successful completion of a criminal background check and references."Our Mission is to respond to the healthcare needs of our communities with an integrated arrayof quality services and actively remove barriers to wellness"
NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.