Patient Service Representative- Appleton- Part Time

This position will work 20 hrs per week typically working 3-8pm every Wednesday and Thursday. Every other Friday 3-8pm and every other Saturday/Sunday 8am-4pm

• Coordinate communication between patients, family members, medical staff, providers and administrative staff-via phone, in person, or through MyPrevea.

• Direct patient inquiries or complaints to appropriate parties.

• Assist patient or caller in directing medical concerns; receive and route messages to appropriate staff.

• Obtain and confirm accurate demographic and insurance/coverage information.

• Schedule and confirm patient appointments.

• Assist patient or caller with financial questions regarding policies, insurances, payments or other financial needs.

• Attend meetings as required and follow the policies and procedures of the organization.

• Handle cash in accordance with Prevea policies and procedures.

• Appropriately collect required payments, including co-payments, outstanding balances, and payments due prior to services being rendered in accordance with Prevea policies and procedures.

• Provide error-free and accurate daily batch and/or deposits to appropriate staff for processing.

• Complete all work tasks in accordance with privacy, compliance and HIPAA laws.

• Perform patient screening duties as determined is necessary for a specific department and/or site.

• Ability to adapt to frequently changing protocols and processes in a fast-paced environment.

• Knowledge of principles and processes for providing exceptional customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Communicate effectively with employees throughout the organization in a proactive and positive manner, as well as possess the ability to motivate in order to accomplish the goals of the department and the clinic.

• Promotes teamwork and provides a supportive environment for staff in the assigned departments and throughout the organization.

• Ability to multi-task in an efficient and effective manner.

• Ability to think critically using provided information in the decision-making process.

• Engages in active listening by giving full attention to what others are saying, taking time to understand the points being made, and asking questions as appropriate.

• Must be empathetic and responsive to patient's needs, continually looking for ways to assist patients.

• Knowledgeable of the computer systems with an emphasis on learning and training on the Epic system

• Ability to work independently.

• Knowledge of grammar, spelling, and punctuation to accurately type patient information and take appropriate messages.

• Ability to speak clearly, concisely and professionally.

• Must be willing to work at all locations, various shifts and extended hours as needed.

• Experience in customer service, insurance and/or healthcare setting preferred

• Proficient interpersonal, telephone and computer skills

• Long sedentary hours

• Computer time stressful on eyes

Essential Functions/Physical Demands

Job Title/Position: PSR

Job Classification: Administrative/Professional Support