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SalaryEmbark on a rewarding career as a Patient Representative with our esteemed healthcare team! We are currently seeking a personable and empathetic individual to join our patient-centric practice. As a Patient Representative, you will be the welcoming face and compassionate voice that ensures our patients receive the highest level of care from the moment they walk through our doors. If you are passionate about delivering exceptional customer service, adept at building positive relationships, and thrive in a dynamic healthcare environment, we invite you to apply. Join us in making a meaningful impact on the patient experience and contribute to our commitment to providing outstanding healthcare services.
Position Details:
Location - Hurley Ave Dental
Address - 283 Hurley Ave, Kingston, NY 12401
Part time - Monday 1pm to 7:30pm, Tuesday 9am to 6:30pm and Thursday 9am to 5pm.
Salary - $18/hr - $24/hr
Requirements:
- High School Diploma/equivalent
- Dental and/or customer service experience (Preferred)
We value our employees and want to remain competitive in a demanding industry. The following are some benefits we offer to our part time Front Desk Representatives:
- 401K
- Sick Days
As a Front Desk Representative, you will be providing the practice with important administrative support such as:
- Serving as the primary non-clinical business interface with the patient, performing a variety of tasks critical to the smooth functioning of the practice, including, but not limited to: meeting and greeting patients on the phone and in person; scheduling patients; arranging for and receiving patient payments; and providing patient support, education, and counseling on practice and insurance procedures and requirements.
- Working within the dental management software to perform and confirm patient scheduling, filling doctors’ and hygienists’ schedules and managing wait lists; may use marketing/communication software to confirm patient appointments and perform other patient-relations functions; may also schedule patients with specialists.
- Creating and maintaining patient records: inputs data to the dental management system, including, but not limited to, some or all of the following: medical histories, treatment plans, insurance information, patient photographs x-rays, and other critical data; creates, updates, and maintains patient paper charts with required forms and other key information.
- Performing financial functions including, but not limited to, some or all of the following: receiving patient payments, developing and discussing payment plans; tallying cash and checks, charging patients out in dental management system; insurance verification; and mailing insurance claims and pre-estimates to insurance companies. May also make patient collections calls and interact with insurance carriers as needed.
- Performing office maintenance and communications functions, which may include executing office opening and closing protocols; ordering supplies; taking and transmitting phone messages to employees; and working closely with providers and assistants to provide a safe, seamless and pleasant experience for patients.
