Patient Services Representative

Do you wake up every morning inspired to solve problems and make a meaningful impact in healthcare? If so, we want to hear from you.

At Innovista Health, we're leading the effort to drive transformative change in healthcare. We are a full-service value-based care and managed service organization that partners with independent providers to help them navigate, succeed, and thrive in value-based care.

Founded in 2013, Innovista Health offers solutions for providers at every point along the continuum of value-based care, ranging from care management, provider/ACO enablement, and quality improvement to performance insights, reporting, and managed administrative/payment services.

While Innovista Health’s main offices are in Oak Brook, IL and Houston, TX, we have remote employees throughout the US.

This onsite position is a fantastic opportunity for you to become a part of our team, leading the charge toward a superior, more efficient healthcare system.

JOB SUMMARY

As a Patient Services Representative, you will play a pivotal role in facilitating patient interactions, inquiries, and scheduling in a fast-paced call center environment. Your primary responsibility will be to ensure efficient patient flow to clinics by managing appointments and providing exceptional customer service.

DUTIES AND RESPONSIBILITIES

• Greet patients warmly and direct them appropriately.
• Schedule patient appointments efficiently.
• Update patient information during scheduling.
• Maintain accurate medical records and correspondence.
• Assist with insurance forms and handle payments.
• Manage appointment scheduling and confirmations.
• Respond to calls and route them to the right staff.
• Work effectively in a fast-paced environment.
• Ensure patient confidentiality and data security.
• Support daily patient flow and verify patient identification.
• Uphold safety standards and regulations.
• Communicate patient observations to nurses.
• Order medical supplies as needed.
• Demonstrate flexibility in scheduling.
• Attend meetings and share knowledge with colleagues.
• Maintain punctuality and respect patient privacy.
• Collaborate effectively with other departments.
• Manage medical records and follow up on missing results.
• Provide telehealth support when required.
• Perform additional assigned duties.

• Associate degree or equivalent experience required.
• 2-3 years of relevant professional experience, preferably in a customer service environment.
• Knowledge of CPT-4, HCPCS, ICD-10 coding, and medical terminology.
• Bilingual proficiency is a plus.
• Excellent organizational skills.
• Effective verbal and written communication skills.
• Strong problem-solving and analytic skills.
• Proficient in MS Office Applications with the ability to learn department and job-specific software systems.
• High attention to detail and accuracy.
• Commitment to Innovista’s corporate mission and values.
• Flexibility to positively switch priorities as directed by Company leadership.
• Ability to communicate technical concepts with team members and convey basic business concepts with team members and internal customers.

BENEFITS:

We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.

HEALTH & WELLBEING

• A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Dental and vision coverage
• Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
• Employee Assistance Program
• Discounts and perks on gym memberships, shopping, travel, recreation, and more

FINANCIAL GROWTH

• A yearly discretionary bonus
• 401(k) with a company match
• Rewarding employee referral bonuses

WORK/LIFE BALANCE

• Generous paid time off policy that increases with tenure
• Nine paid company holidays + three Diversity Days
• Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)
• Potential to work hybrid or remote and/or create a flexible work schedule (role specific)

JOB SATISFACTION & ADVANCEMENT

• Clear career advancement and growth pathways
• Continuous education opportunities
• Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
• Company-wide socials and gatherings
• "Dress for Your Day" policy
• An open-door policy that encourages direct communication with our CEO and upper management, fostering transparency and inclusivity in our work culture

Benefits may be subjected to an applicable waiting period.