Patient Services Receptionist

Pinnacle Fertility is the nation's fastest-growing physician-centric fertility care platform, supporting more than 25 high performing fertility clinics and comprehensive fertility service providers nationwide. Under a united mission of fulfilling dreams by building families, Pinnacle clinics offer innovative technology and processes, compassionate patient care, and comprehensive fertility treatment services, ensuring families receive a high touch experience on their path to parenthood.

The Patient Services Receptionist is an ideal opportunity for those seeking to be an integral part of a fertility patient’s journey towards becoming a parent. If you are customer service minded, compassionate, enjoy a fast-paced environment with a variety of duties, then this is role for you. The Patient Services Receptionist position at Pinnacle will allow you to engage with the patient throughout their journey while working closely with a multidisciplinary team to provide excellent patient care.

We are seeking a Patient Services Receptionist to join our dedicated team at Seattle Reproductive Medicine. This is a full-time position, working Monday through Friday, 7:00am-3:00pm with flexible start and end times dependent on OR schedule.

RESPONSIBILITIES

• Greet patients and visitors in a friendly and professional manner, creating a positive first impression.
• Schedule appointments, manage patient check-ins and check-outs, and maintain accurate appointment calendars.
• Answer phone calls, emails, and inquiries from patients, providing accurate information and excellent customer service.
• Maintain patient records, update patient information in the electronic health record (EHR) system, and ensure data accuracy and confidentiality.
• Verify patient insurance coverage and collect and process payments for services rendered.
• Ensure rooms are cleaned for the next patient.
• Room male patients to conduct semen analysis.
• Collaborate with clinic staff, including physicians, nurses, and other support staff, to coordinate patient care and ensure smooth clinic operations.
• Manage patient paperwork, including consent forms, medical history forms, and other necessary documents.
• Maintain the cleanliness and organization of the reception area and front desk.
• Provide support in handling emergencies and urgent situations, following clinic protocols.
• Keep abreast of clinic policies, procedures, and guidelines, and participate in training and professional development opportunities.

POSITION REQUIREMENTS

• High school diploma or equivalent; additional education or certification in medical office administration is a plus.
• Proven experience as a medical receptionist or in a similar customer service role, preferably in a healthcare setting.
• Knowledge of medical terminology, fertility clinic operations, and EHR systems.
• Excellent communication skills, both written and verbal, with the ability to communicate with diverse populations in a compassionate and professional manner.
• Strong organizational skills with attention to detail and ability to multitask in a fast-paced environment.
• Ability to maintain patient confidentiality and comply with all applicable laws and regulations.
• Proficiency in using computer software, including MS Office and EHR systems.
• Ability to work independently as well as part of a team, with a positive and proactive attitude.

COMPENSATION AND BENEFITS

$21 - $32 hourly

The hourly range for this position is between $21 and $32 per hour. Final salary offers will be determined based on factors such as years of experience, skills, and qualifications. In addition to competitive compensation, we offer a comprehensive benefits package, including healthcare, dental, life, and vision insurance. Other benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

DIVERSITY & INCLUSIVITY

At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.