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SalaryAbout Us
North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone—to the benefit of everyone we serve.
We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers.
With NSPG as your employer, you’ll experience clinical excellence, supportive practice environments, and opportunities for career advancement! Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.
Hours/Location
We are seeking a full-time, 40-hour Patient Service Representative to support our Pulmonary Medicine, Sleep Medicine, and Critical Care practice onsite Monday through Friday from 8:30am to 5:00pm. Located on the campus of Salem Hospital, the practice is within the Highland Hall outpatient building (55 Highland Avenue, Suite 104, Salem, MA 01970).
This specialty office provides physical examinations, health screenings, and preventative/ongoing care for patients with pulmonary disease, sleep disorders, and critical illnesses. Our physicians diagnose and treat conditions related to the lungs and respiratory system. Conditions treated include:
- Asthma
- COPD (chronic obstructive pulmonary disease)
- Emphysema
- Interstitial lung diseases
- Pulmonary complications of respiratory muscle weakness from neuromuscular diseases
- Sarcoidosis
- Sleep disorders
Are you ready to bring your skills to this practice and join us in driving medicine forward?
General Overview
Our Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations.
We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!
- Leading up to the patient visit, Patient Service Representatives schedule all appointments.
- During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
- At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms and scheduling follow-up appointments, tests, and/or procedures.
Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.
Qualifications
Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Service Representative role is the opportunity for you. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for the work, everything else can be taught.
- 2 years of experience working in a community-based medical practice preferred
- Epic experience preferred
No healthcare experience? No problem! We are willing to train on the job.
Why North Shore Physicians Group? You'll practice at the leading edge of patient-focused medicine in one of New England's most scenic and historic locations. And you'll make a difference every single day. Make your move to NSPG. We're one team, with one focus. Join us. With NSPG you'll experience: Excellent quality of life The North Shore area offers: Communities with varied and rich histories and convenient access to museums, art, restaurants and shops. Natural beauty, handsome architecture and vivid history — only 15 miles north of Boston. 30 miles of gorgeous rocky coastline with breathtaking beaches and harbors. World-class sailing and close proximity to the mountains and picturesque New England. Easy access to a multitude of universities, colleges, and public and private schools. Clinical excellence Our practices are certified Level 3 NCQA Patient-Centered Medical Homes. For the fifth year in a row, North Shore Medical Center has been ranked a top regional hospital in Boston and Massachusetts by U.S. News & World Report. Our affiliate, Massachusetts General Hospital, is one of U.S. News & World Report's top three Honor Roll hospitals in America. NSPG and NSMC use the Epic EMR that integrates patient care through the Partners HealthCare System, including Massachusetts General Hospital and Brigham and Women's Hospital. Career advancement Grow, learn and develop new practice innovations. Continue your medical education. Make academic connections and explore teaching opportunities. Explore leadership opportunities. Develop clinical and administrative career ladders. A supportive practice environment Collaborative professionals. Patient-centered care model. Leadership that listens and values your contributions and ideas. Autonomy and respect for your skills and expertise. Excellent salary and benefits.
