Patient Services Representative

PATIENT SERVICES REPRESENTATIVE, MIT Health (2 openings), to be responsible for patient flow and appointment scheduling in a highly visible position that involves extensive patient contact, both in person and by telephone. Will be responsible for the front desk (e.g., check in, collecting co-pays, obtaining accurate insurance eligibility information, etc.) and administrative duties (e.g., telephone calls, data entry, insurance reviews, filing, etc.); scheduling appointments and procedures in coordination within and across providers, service areas, and institutions; collaborating and effectively communicating with referral providers and practices to facilitate the management of complex patient issues; and providing effective customer service in support of departmental operations.
A detailed position description is available at https://medical.mit.edu/jobs.

Job Requirements