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Form of workAt Neighborhood Health Center, you'll find a kind and rewarding workplace with a fulfilling mission of providing impactful healthcare while striving for health equity. Neighborhood is the largest and longest serving Federally Qualified Health Center (FQHC) in Western New York. Together, we provide high quality care to diverse individuals and families, regardless of ability to pay.
Responsibilities:
- Assists in training Patient Service Representatives (PSR) on all issues regarding registration, appointment scheduling and telephone use
- Assists Front Desk Trainer in Maintaining Front Desk Training Manual in procedural updates, changes and providing staff in-service training
- Provides feedback on staff skills for performance reviews, updates on staff issues and consistently report concerns to supervisor
- Verification of patient information and correction in the computer system
- Assists patients in filling out required forms
- Documents no-how and cancelled appointments in Practice Management (PM)
- Cross trains in all functions of the front desk reception area
- Assists in completion of Quality Assurance reports
- Assists the Front Desk Supervisor in managing all quality and in-reaching reports the Front Desk is responsible for as well as tracking its effective use
- Assists Front Desk Supervisor in management of all Front Desk reports including but not limited to recall, no-show and bumped reports. Management to include timely distribution and completion of reports
- Manages patient flow through the Front Desk Department. Assures patients are acknowledged timely and delays are communicated to appropriate departments
- Other duties as assigned
Hourly Rate: $17.50 - $19.50 (based on a full-time, 40 hour work week). Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components
Requirements:
- High School diploma or equivalent with training in clerical skills.
- One (1) year experience in a comparable position
- Medical office experience preferred
- Allscripts PM and EHR knowledge preferred but not required
- Must be able to read, write and speak the English language. A second language of Spanish is preferred
- Friendly demeanor
- Strong attention to detail
- Commitment to superior customer service
- Ability to thrive in a high energy work environment
- Comfortable learning new software and computer systems
- Be available to work Monday thru Friday from 7:45 am to 8pm
WHY Neighborhood?
There are many fantastic benefits to a career at Neighborhood. We offer a kind, diverse, team-based work environment with competitive compensation and potential bonus, as well as comprehensive benefits, including medical, dental, life insurance, 403b match, health savings accounts, generous paid time off and loan forgiveness, if applicable.
Neighborhood Health Center is an equal opportunity employer that is committed to the practice of equity and inclusion.
