Patient Service Representative

Role Responsibilities:

• Greets and provides guidance to all Howard Brown Health (HBH) visitors with professionalism and creates customer loyalty.
• Notifies staff of all visitors, takes messages, and provides basic referral information within the scope of knowledge and training.
• Screens patients and visitors for Monkeypox (MPV) and any other emerging infectious diseases by taking temperatures and asking appropriate screening questions.
• Records demographic, billing, and insurance information into the electronic medical records (EMR) system.
• Conducts financial assessments for patients applying for Sliding Fee, as described in the policy and procedures.
• Verifies insurance benefits for all new patients, and current patients on an annual basis and/or upon change of insurance coverage.
• Collects payments on patient account balances in the EMR, co-payments, and all applicable fees at time of patient/client visit.
• Schedules appointments for client/patient care including all follow-up appointments.
• Ensures that all patients and visitors follow appropriate PPE regulations and guidelines when entering the building and throughout their visit.
• Provides excellent customer service and answers all client, patient, and visitor questions and/or refers them to appropriate parties.
• Checks all patients in and out using the EMR system.
• Distributes and receives registration packets for clients and patients.
• Identifies uninsured patients and facilitates patient access to support services in collaboration with other departments and troubleshoots insurance-related issues.
• Reviews, scans, and uploads identification and insurance cards for all visits.
• Ensures patient compliance with an agreed payment plan.
• Develops familiarity with the company's program and funding sources and communicates and enforces eligibility requirements to clients.
• Participates in agency-wide quality assurance and improvement, as needed.
• Maintains an efficient flow and timeliness of client/patient appointments and moves patients through each step using the EMR system.
• Maintains balanced cash banks for collection of patient payments in cash.
• Monitors claims error work queues related to missing/erroneous patient registration data to improve claims submission rate and collections.
• Maintains established department and billing policies, procedures, objectives, quality assurance, safety, environmental, and infection control and suggests revisions for process improvements.
• Participates as a team member with Medical Services staff and attends Medical Services meetings and continuing education in-services.
• Participates in the emergency preparedness plan as indicated in policies and procedures

Skills & Qualifications:

Patient Services Representative 1:

-High School Diploma

-6 months -2 years of customer service

-Microsoft Office / Data Entry

Patient Services Representative 2:

-High School Diploma

-2-4 years of customer service

-Microsoft Office / Data Entry

-Bachelor’s degree or higher in a medical/ healthcare or related field may substitute the required experience on a year-for-year basis

Patient Services Representative 3:

-High School Diploma

-4 years of customer service

-Microsoft Office / Data Entry

-Bachelor’s degree or higher in a medical/ healthcare or related field may substitute the required experience on a year-for-year basis

Experience Level:

Expert Level

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.