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Do you love helping your community? Do you love talking on the phone? Then come join our Clinic Patient Access Center for one of the fastest growing Contact Centers in the country. This Clinic Patient Access Center is your new home for a fun, excitement, and rewarding work.
Fast paced Contact Center environment, responsible for scheduling patient appointments and taking patient messages for Clinics. Delivering excellent customer service using exceptional telephone etiquette, while providing patients with general information with regards to appointments, messages, or general questions.
Minimum Required Qualifications
Education: High School Diploma or Equivalent
Experience: Telephone Customer Service experience, or Face-to-Face Customer Service experience, AND Previous Healthcare experience.
Other Skills and Knowledge: Data Entry, ability to multi-task, ability to take direction, professional, courteous, and compassionate attitude, type 40 wpm.
What Makes You a Good Match?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
THIS IS NOT AN IMMEDIATE WORK FROM HOME POSITION: Opportunity to earn Work From Home following the completion of the on-site training (3-4 months) + in-office experience and once quality goals are met.
GOALS: Schedule Adherence: 90%, Schedule Conformance: 98%, Average Wrap: 30 seconds or less, Call Quality Evaluations: 90%, Scheduling Errors Review, Completing Patient Access Onboarding Training/Close Training Gaps, Attendance.
Additional Skills and Qualifications:
At least 1 year of customer service experience - call center role highly preferred
At least 6 months of healthcare industry experience - REQUIRED
Experience in a role where a computer was used on a daily basis - in absence of this experience candidates need to complete a typing test with at least 40 WPM and send over the results.
High School Diploma or Equivalent - REQUIRED
Pay: $16.00-$18/hr based on healthcare experience, candidates will need at least 5+ years for $17/hr and 10+ for $18/hr.
Schedule: The hours are M-F 7:00 AM – 7:00 PM and Saturday 8:00 AM – 12:00 PM for this role.
- Are you available to be scheduled for work Monday – Friday 7:00 AM – 7:00 PM?
- Are you open to working Saturdays if needed?
- Candidates will work an 8 hour shift but need to be flexible between the hours of 7am-7pm.
- Training is conducted M-F 8AM-4:30PM.
Start Date:
- March 25
- April 1
Experience Level:
Intermediate Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
