Patient Service Representative

Envision Imaging of Tulsa is adding a Patient Service representative to the team!
Monday - Friday 9:00 AM - 5:30 PM | Position pay range: $15.50 - $18.65

Summary/Objective:

The Patient Service Representative (PSR) serves as a representative of the company in patient, guest, and referring provider interactions. They will create an environment that provides spectacular service by facilitating a seamless patient registration process. PSRs will: determine the patient check-in status, verify & scan insurance and ID cards when required, collect time of service payments if applicable, update & scan paperwork to the medical record as needed, and update the patient’s status in ERIS to indicate the patient is ready for their exam to begin. Additionally, PSRs must assist with answering the phones and supporting the center operations staff to ensure a spectacular patient experience.

Essential Functions

1. Provides a friendly and warm greeting to all, including patients, providers, and guests.

2. Answers inbound calls to the Center.

3. Checks scheduled patients in/out and ensures proper documentation is received from the patient.

4. Obtains patient consent to receive electronic notifications (SMS and/or email).

5. Listens to patient, provider and any customer complaints. Communicates to Patient Services Supervisor and/or Area Manager as needed.

6. Ensures accurate data entry for patient registration.

7. Assists with medical records as needed.

8. Manages eRIS Center workflow: including daily schedule, report delivery queues and collection of TOS.

9. Stays up-to-date on known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)

10. Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.

11. Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).

12. Monitors waiting room to avoid extended wait time and assist patients as needed.

13. Requests orders and process new/same-day requests.

14. Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Communication Proficiency.

2. Organizational Skills.

3. Time Management.

4. Problem Solving/Analysis.

5. Customer/Client Focus.

6. Collaboration Skills.

Supervisory Responsibilities

This position has no supervision responsibilities.

Work Environment

This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Travel

No travel is expected for this position.

Job Qualifications

Minimum Qualifications/Experience:

• One plus year of experience providing exceptional customer service – healthcare environment preferred
• Detail oriented, self-motivated, a problem solver and a team player
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a very fast-pace team environment
• Ability to continuously “exceed” company and customer expectation
• Strong communication skills & professional demeanor

Education/Certifications:

Minimum of High School diploma or equivalent (GED)

Additional Eligibility Qualifications

None required for this position.

Compliance

Adheres to Envision’s Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.

Company Benefits

Below is a list of benefits that are offered to employees, once eligibility is met.

• Health Benefits: Medical/Dental/Vision/Life Insurance
• Company Matched 401k Plan
• Employee Stock Ownership Plan
• Paid Time Off + Paid Holidays
• Employee Assistance Program

OSHA Exposure Rating: 1

It is reasonably anticipated NOemployees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.

Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.

Education

• High School or better in General Education