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Form of workPosition Title:
Sr PSR - Patient Services Representative - SW OKC Breast Health Network Department:
BHN-Southwest Job Description:
General Description:
Under general supervision, registers, classifies, admits and schedules appointments for patients.
Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
- Interviews patients and responsible parties to obtain personal, demographic and financial information required for the registration of patients
- Serves as hospital systems intake
- Schedules appointments following appropriate procedures and guidelines
- Directs the flow of patients and visitors throughout hospital campus through the use of the hospital information system
- Gives information of a general nature regarding access to the hospitals, general operating procedures, etc., to patients and visitors
- Directs patients and visitors to appropriate sources for other inquiries
- Reviews registrations, admissions and appointments for accuracy
- Receives a physician’s order to admit, register or schedule a patient
- May collect money and issue receipts for hospital services rendered
- Maintains various reports and logs as appropriate
- Assists supervisors in developing work schedules as appropriate
- May function as shift supervisor in limited or short staffing situation
General Responsibilities:
- Performs other duties as assigned
Minimum Qualifications:
Education: None.
Experience: Two (2) years of hospital or medical experience in admitting, financial counseling, patient registration/appointments or related area. Substitute one (1) year of college coursework for each year of the required experience.
License(s)/Certification(s)/Registration(s) Required: None.
Knowledge, Skills and Abilities:
Knowledge of hospital policies and procedures. Skill in establishing and maintaining effective working relationships with others; in following verbal and written instructions; in interviewing patients; and in typing accurately. Excellent communication skills, both orally and in writing and good computer skills. Typing/keyboarding skills sufficient to meet the requirements of the position.
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