Campus Overview:
- Kettering Health Hamilton, formerly Fort Hamilton Hospital, has been serving the Hamilton community for over 90 years.
- Leads the way to better health in the Butler County area, serving patients from Fairfield, Oxford, Cincinnati, Middletown and surrounding communities.
- KH Hamilton offerings include maternity, emergency, the most advanced wound healing in Butler County, and a range of outpatient services.
- In 2020, KH Hamilton received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
- Full-service, community hospital licensed for 203 beds.
- In 2020, KH Hamilton received several awards from Healthgrades:
- America’s 250 Best Hospitals (2018-2020)
- America’s 100 Best Pulmonary Care (2018-2020)
- Gastrointestinal Care Excellence Award (2020)
Patient Registration I position’s major duties include, but are not limited to the following:
- Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
- Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
- Ensuring that payer sources and payment arrangements and options have been discussed
- Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
- Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
- Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents
Qualifications:
- Previous registration or scheduling experience strongly preferred
- Excellent written and oral communication skills
- Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
- Demonstrated competency in working in teams and ability to effectively communicate with all levels
- Ability to learn site specific patient processing software.
- Computer literate and very strong with Microsoft Office Suite.
- Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
- Flexible schedule to fit staffing needs.
Education:
- High school diploma required
- One or more years of medical office or customer service experience required