Patient Registration I - Patient Access - Springfield - Ft/Days

• Soin Medical Center has been serving residents of Greene, Western Clark, Eastern Montgomery, and Miami counties since 2012.
• Conveniently located off I-675 in Beavercreek.
• Provides a variety of health care services and is home to 4 accredited Centers of Excellence including hernia and robotic surgery.
• Soin is currently licensed for 125 beds which will increase after the expansion completion in the Fall of this year.
• In 2020, Soin received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
• Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
• We partner with local farms in Greene County to provide fresh produce to employees, patients, and their families.
• Received 4 Star Baby-Friendly Hospital status by the Ohio Hospital Association.
• Soin received several awards from Healthgrades:
  • Patient Safety Excellence Award (2017-2019)
  • Outstanding Patient Experience Award (2017-2019)

Patient Registration I position’s major duties include, but are not limited to the following:

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
• Ensuring that payer sources and payment arrangements and options have been discussed
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents

Qualifications:

• Previous registration or scheduling experience strongly preferred
• Excellent written and oral communication skills
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
• Demonstrated competency in working in teams and ability to effectively communicate with all levels
• Ability to learn site specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
• Flexible schedule to fit staffing needs.

Education:

• High school diploma required
• One or more years of medical office or customer service experience required