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Form of workJob Description
About WellSync:
At WellSync, we're not just embracing the future of healthcare, we're actively shaping it. We are a pioneering force in the digital healthcare landscape, providing state-of-the-art telehealth experiences. Our innovative solutions are crafted to scale effortlessly and integrate seamlessly, offering our partners the power to deliver unparalleled virtual care. Join us on this exhilarating journey to revolutionize healthcare accessibility and quality across the globe.
Your Mission:
- As WellSync’s Patient Experience Specialist, you hold the pivotal role of orchestrating a patient's journey through the digital healthcare space.
- Your expertise will not just solve problems but also empower individuals to navigate their health needs with confidence and ease.
- Your dedication to excellence will echo in the health outcomes and satisfaction of those you serve.
- This is where your passion for service meets innovation, where your work truly makes a difference in shaping the future of healthcare experiences.
Responsibilities:
- Deliver exceptional support with heart and expertise via phone, email, and chat, turning every user interaction into a positive experience.
- Manage and triage tickets within ZenDesk to ensure every concern is addressed with care and efficiency.
- Be the crucial link between patients, pharmacies and provider networks to ensure seamless communication and diligent follow-ups on prescription status.
- Guide users through our services with clarity and enthusiasm, from payment inquiries to technical troubleshooting.
- Channel user feedback into our continuous evolution, shaping the WellSync experience to be ever more responsive, intuitive, and user-friendly.
Qualifications:
- Proven experience in customer support or related roles where your empathy and efficiency left a lasting positive impact.
- Strong communication and interpersonal skills, with a customer-centric approach.
- Proficiency in customer service software, preferably ZenDesk.
- The ability to juggle tasks with grace and purpose, thriving in the energetic pace of a fast-evolving environment.
- Strong problem-solving skills and attention to detail.
- Bachelor's degree required.
- Experience with the healthcare tech or pharmaceutical space preferred.
The Perks/Benefits:
- Fully remote role, because we believe in work-life balance and embracing the future of the workplace.
- An opportunity for professional development and progression into a Customer Success Manager position.
- A place in a company that's more than a company - it's a movement, a community, and a chance to be part of healthcare history.
Salary: $40,000 to $60,000 per year
About Wellsync:
Our plug and play virtual care platform integrates technology, providers, and pharmacy solutions to help build the future of digital healthcare by deploying white labeled easy-to-use patient friendly solutions. We have coined the term, Digital Healthcare as a Service, ("DHaaS"), leveraging our investment in technology which allows our customers to optimize their online presence by providing their customers with instant, cost-effective digital healthcare access. Come join our innovative team and change the future of the healthcare system!
