Patient Experience Liaison- Full Time

We have been in the community since 1935. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region. Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development. Quality Healthcare is our passion, improving lives is our reward. We are working to change lives and transform the delivery of healthcare. Riverside Medical Clinic is the best place to work, practice medicine, and receive care.

SUMMARY: Provides Patient Care services coverage based on the Clinic requirements. Assumes all Patient Engagement Representative job responsibilities. Verifies established patient information to ensure accuracy and insurance information is correct. Collect co-pay and amounts due if applicable, giving each patient a receipt. Cooperates in cross-training others to ensure coverage at all times.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HOURS: Monday- Friday 7:00AM- 4:00PM

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) required. Must possess good written and verbal communication skills, typing, general clerical skills, and excellent telephone skills. Medical terminology and two years medical office experience required.

CERTIFICATES, LICENSES, AND REGISTRATIONS: None.

ESSENTIAL FUNCTIONS:
Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Note: (other duties may be assigned, deleted or changed at any time, at the discretion of management, formally, or informally, either verbally or in writing).

1. In the absence of the assigned Patient Engagement Representative, responsible for completion of all duties.
2. Cooperate in the cross-training of this position to ensure adequate coverage at all times; cooperate in being cross-trained to another position to ensure coverage at all times.
3. Assume responsibility to travel between departments and facilities to assist in coverage as required.
4. Schedule new and established patients according to the approved Clinic guidelines of each practitioner and the appointment scheduling policies and procedures.
5. Verify patient information following patient registration criteria and inform patients of payment responsibility. Make return appointments for patients within the scheduling guidelines. Cancel and reschedule patients as needed.

6. Take messages for the office staff and providers as requested and when appropriate (per policy). Route messages according to procedure.

7. Request charts from the Medical Records Department for same-day appointments.

8. Assist supervisors as needed with varies office duties. May travel between departments and facilities to assist in coverage as required.
9. Verify and update patient information following patient registration criteria; obtain copies of insurance card. Make corrections into computer immediately.

10. Collect payments and inform patients of payment responsibility according to Business Office guidelines. Balance and deposit payments on daily basis.
11. Make return appointments for patients within the scheduling guidelines. Cancel and reschedule patients as needed. Follow check -in protocol. Prepare charts according to office procedure.

12. Greets patients and ensures all patients have been registered properly and all patient information is updated and entered directly into the computer and any necessary forms have been completely filled out.

13. Orients new patients to the Clinic. Informs patients of Riverside Medical Clinic’s financial polices. Obtains copies of insurance cards and completed assignment forms. Enters information immediately.

Challenging and rewarding work environment
Growth and Development Opportunities within UHS and its Subsidiaries
Competitive Compensation

One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.

Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.

Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.