Patient Exp Liaison

Overview:
This employee, in collaboration with the Patient Experience staff, will perform
purposeful daily rounding on patients and families in the facility to assess patient needs and collaborate
with nursing and other staff to ensure that needs are met. The staff member will demonstrate
professional courtesy at all times, and will role-model excellent verbal, and non-verbal communication
skills. They will conduct discharge follow-up phone calls, and perform other patient/family satisfaction
activities as requested. The employee will respond to basic non-clinical concerns and provide
appropriate referral for further assistance when needed.
Qualifications:
1. High School Graduate; Associate or Bachelor's Degree in a related field preferred.
2. Bilingual communication skills including fluency in Mandarin, Cantonese and/or Spanish; and ability to
read/write in Chinese or Spanish is preferred.
3. Current BCLS Card (AHA)
4. Minimum one year experience working in healthcare, preferably in acute care hospital is required. Prior
experience in customer service / customer relations preferred. Positive interpersonal relationship skills
required, including the ability to assess situations, communicate clearly, collaborate, and resolve
problems.