AddressBaptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.
Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we're all in for helping you be your best.
Description:
The Patient Experience Advocate supports a culture of patient and family centered care by effectively managing patient and family compliments, complaints and concerns. They serve as a liaison between patient/family members, and Baptist administration, staff, and physicians. They collaborate with stakeholders across the organization to work towards an appropriate resolution. They provide professional and empathetic attention to patients and families, document, investigate, and provide feedback to appropriate leadership and ensure complex issues are resolved within established timeframes, keeping patients and families informed along the way. They project a positive and helpful demeanor while advocating on behalf of the patient. They are responsible for maintaining patient and family confidence by keeping information confidential. This individual must feel comfortable working with all levels within the organization, and can comfortably and seamlessly navigate between departments and divisions. This position requires a self-directed individual with the ability to exercise independent judgement, critical thinking, and problem-solving skills. An exceptional communicator who maintains a professional, calm, and empathetic demeanor while constructively addressing concerns from internal or external customers.
Estimated pay range for this position is $17 - $21 / hour depending on experience.
Qualifications:
Degrees: High School Diploma, Certificate of Attendance, Certificate of Completion or GED required
Additional Qualifications: Must be self-directed with excellent problem-solving and critical thinking skills and able to work with little or minimal supervision. Professional demeanor, service, goal and detail oriented, organized and compassionate. Excellent interpersonal and communication skills. Fully proficient in computer applications used in day-to-day functions. Preferred: Patient/Guest relations or social work background. Bachelors Degree. Bilingual English/Spanish required.
EOE, including disability/vets
